Pari Khanna

Customer-focused professional with experience in handling client communication, resolving escalations, and managing end-to-end service operations across fast-paced environments. Skilled in email-based support, stakeholder coordination, and maintaining high customer satisfaction through timely and solution-oriented responses. Experienced in using CRM tools, tracking customer interactions, and collaborating across teams to resolve complex issues efficiently.

Senior Research Analyst - Sebastian Cort (Cinematographer)

(2024-03)

• Managed end-to-end coordination for creative and documentary projects involving 6–8 stakeholders per project.
• Conducted data analysis and research documentation to support early-stage pitches and creative planning.
• Created MIS-style tracking documents for ongoing projects, timelines, and deliverables.
• Coordinated with directors, production teams, and subject matter experts for interviews and collaborations.
• Supported procurement of creative assets, reference material, and photography books.
• Assisted in planning and coordination of publishing workflows, including layout planning and vendor interactions.

Online Business Manager - Wishup

(2023-07 - 2024-02)

• Managed client communication via email and virtual channels, ensuring timely and professional responses.
• Handled client queries, requests, and operational issues, ensuring quick resolution and high satisfaction.
• Coordinated with internal teams to resolve cross-functional issues and prevent escalations.
• Maintained task tracking and documentation using tools like Asana and MIS dashboards.
• Improved onboarding experience by reducing turnaround time by 20%.

Executive - Delhi Skill & Entrepreneurship University (Delhi Government)

(2021-04 - 2022-11)

• Handled communication with students and stakeholders across 30+ communities, addressing inquiries and concerns
• Coordinated with multiple departments to ensure smooth execution of outreach initiatives
• Maintained reports and tracked engagement metrics to improve response effectiveness
• Supported documentation and process tracking for institutional programs.

Customer Experience Specialist - Urban Company

(2019-01 - 2020-01)

• Managed customer service operations, handling complaints, cancellations, and service-related concerns.
• Acted as a primary point of contact for customer issue resolution and escalation handling.
• Collaborated with operations and quality teams to resolve service gaps and improve customer experience.
• Monitored customer satisfaction metrics and implemented process improvements.
• Maintained structured records of customer interactions and service performance.

Bachelor of Science - Hotel Management & Catering Technology - Institute of Hotel Management, Gwalior (2014 - 2017)

Senior Secondary - Commerce - Mount Carmel School, New Delhi (2013 - 2014)