Parimala Ml

SAP HCM / SAP SuccessFactors Functional Lead with 19+ years of HRIS transformation experience across SAP HCM PA/OM, Payroll, and H4HANA. Proven expertise in end-to-end payroll implementations, automation engineering, and data governance. Delivered measurable outcomes including SLA compliance improvement (50% → 80%) and CSAT uplift (negative feedback reduced from 30% → 2%).

Skilled in multi-country payroll delivery (India, US, Canada), security authorization (SUIM), and automation pipelines. Currently pursuing SAP SuccessFactors Employee Central certification to expand into cloud HRIS leadership roles.

SAP HCM PA/OM & Payroll Lead Functional Consultant - Infosys BPM - Bengaluru, India

(2018-04 - 2026-04)

• Directed SAP HCM Payroll workstream across lifecycle implementations, ensuring successful delivery.
• Configured custom Wage Types, Payroll Processing rules, Payroll Results for complex statutory compliance.
• Led System Integration Testing (SIT), UAT, and payroll parallel testing to secure platform stability.
• Managed cutover schedules and go-live readiness, ensuring zero disruption during deployment.
• Delivered production support for global SAP HCM environments, leading an 18-member team.
• Achieved SLA compliance improvement (50% → 80%) and reduced negative feedback (30% → 2%).
• Automated Job Role & Org Unit creation, reducing manual turnaround by 40%.
• Architected SQL automation pipelines for PA tables, ensuring downstream system alignment.
• Controlled identity access management via SUIM, strengthening security and compliance.
• Served as Review Manager for ChaRM, auditing transport requests and safeguarding production stability.
• Presented Weekly, Monthly, Quarterly Business Reviews (WBR/MBR/QBR) to executive leadership.

HR Service Delivery SME - Infosys BPM - Bengaluru, India

(2010-10 - 2018-03)

• Supervised day-to-day HR support desk operations, boosting SLA adherence from 80 to 95%.
• Designed escalation pathways that reduced ticket backlogs from 50% to 20%.
• Led professional coaching initiatives to upgrade team-wide technical capabilities and turnaround efficiencies.

Process Executive – US Mortgage Operations - Infosys BPM - Bengaluru, India

(2007-06 - 2010-09)

• Managed high-volume financial data compliance under strict US regulatory frameworks.

MBA - Finance - Madurai Kamaraj University (2010)

B.Com - Commerce - SDM College (2007)