Paritosh Kalyan

Results-driven Customer Support and CRM Specialist with 5+ years of experience across e-commerce, immigration consulting. Proven track record managing high-volume support queues and optimizing workflows using Zoho, Bitrix24, Shopify, and Shiprocket. Open to remote roles in Customer Support, Customer Success, and Virtual Assistance.

Service Advisory at Sneakinn Laundry (2025-12 – Present)

• Inspected and assessed luxury sneakers, handbags, and accessories to determine restoration scope and generate accurate service estimates.
• Delivered service recommendations via in-person and chat channels, upselling restoration and protection packages to drive a 20–30% uplift in average ticket value.
• Served as liaison between front-end clients and backend workshop teams, ensuring accurate job cards and on-time delivery.
• Provided prompt written estimates for the online sales team, supporting digital customer acquisition.
• Maintained professional customer communication throughout the service lifecycle, explaining inspection findings in clear, accessible language.

Customer Support Executive at Layers Electronic (2024-11 – 2025-11)

• Resolved 40–60 support tickets daily via Shopify and Shiprocket for a D2C consumer electronics brand, maintaining high CSAT scores.
• Reduced repeat query volume by proactively sharing product updates, workarounds, and self-service content.
• Relayed structured user feedback to the product team, directly informing UX and firmware improvements.
• Supervised order fulfilment and returns logistics, ensuring SLA adherence across all open tickets.

Migration Consultant at Ehelp Education & Migration (2023-07 – 2024-10)

• Guided students and professionals through Australia study and work permit applications, managing documentation timelines end-to-end.

Senior Client Relationship Manager at Esse India – Canada Immigration Consultants (2020-12 – 2023-06)

• Oversaw a portfolio of 80–100+ active Canada PR and immigration cases simultaneously, guiding clients from initial consultation to visa approval.
• Built long-term client trust that generated consistent referrals, contributing to organic revenue growth year-on-year.
• Processed complex documentation packages, compliance reviews, and client objections in a high-stakes regulatory environment with zero case penalties.
• Trained junior team members on CRM workflows, documentation standards, and client communication best practices.

Bachelor of Arts in Humanities – University of Delhi (2021-10 – 2025-04)