Parsa Bhanukiran

Underwriting support professional with 5+ years of experience in US Mortgage and Commercial P&C Insurance operations at Cognizant Technology Solutions, Hyderabad, performing duties consistent with a Senior Underwriter Assistant or Specialist Underwriter Assistant role — policy issuance, endorsement processing, ACORD documentation, underwriter queue management, and agent/broker coordination for a leading US-based P&C client. Proven expertise in policy lifecycle support, compliance coordination (TILA, RESPA, NAIC), and team leadership. Consistently recognized with multiple performance awards for accuracy, productivity, and proactive problem-solving.

Seeking Senior Underwriter

Assistant or Specialist Underwriter Assistant roles — open to remote, hybrid, or international opportunities.

Senior Process Executive - Cognizant Technology Solutions India Pvt. Ltd. - Hyderabad, Telangana

(2020-07)

Department: Commercial Lines — Business Insurance (US Property & Casualty Client)

• Provided underwriting support by managing the daily queue of mortgage and insurance cases — triaging submissions, assigning underwriter queues, and routing complex accounts — ensuring 100% SLA adherence and minimal backlog across US business hours.
• Processed high-volume policy endorsements — covering premium adjustments, address changes, name corrections, location updates, additional insured additions, and coverage modifications — applying self-QC checks at each step and maintaining accuracy above 99%.
• Handled client mailbox triage, resolving 50+ daily queries and routing complex cases within agreed response windows.
• Executed new business policy issuance workflows — including data entry into policy administration systems, ACORD form verification, declarations page generation, coverage form assembly, and compliance checks — ensuring full adherence to US regulatory standards (TILA, RESPA, NAIC guidelines).
• Maintained and submitted daily operational reports — Work-on-Hand (WoH), Pended Activity, and Attendance Tracker — mirroring production log practices used in carrier issuance environments to enable real-time visibility for management and US-based clients.
• Assigned daily case volumes to team members based on capacity and skill, optimizing throughput during peak periods and volume spikes.
• Coordinated with US-based agents, brokers, and internal stakeholders to streamline policy issuance operations, resolve escalations, and implement process updates — mirroring the agent-facing service responsibilities of a Senior Underwriter Assistant or Specialist Underwriter Assistant role.
• Served as the primary point of contact for process change notifications, ensuring timely team briefings and zero-error adoption of updated workflows.
• Collaborated cross-functionally to enhance accuracy standards and improve client satisfaction scores consistently quarter-on-quarter.
• Mentored and onboarded new team members, delivering structured process walkthroughs that reduced ramp-up time and improved early-tenure accuracy.
• Acted as a go-to resource for subordinates on process queries, building team confidence and fostering a culture of ownership and accuracy.
• Supported volume clearance initiatives during high-load periods, contributing beyond individual targets to ensure team-level SLA fulfilment.

B.Com (Computers) - Computers - Nava Chaitanya Degree & PG College (2019)

Intermediate (10+2) - Nava Chaitanya Junior College (2016)

SSC (10th Grade) - Christ Church High School (2014)