Parth Derani

Cybersecurity enthusiast with foundational knowledge of cybersecurity, Linux, SQL, and networking, currently progressing through the Google Cybersecurity Certificate. 8 months of customer support experience with CRM systems, ticket management, issue investigation, and escalation. Seeking a cybersecurity internship to gain hands-on experience and develop practical security skills.

Customer Support Executive at Kserve BPO (2025-07 – 2026-03)

• Provided voice, email, and chat support for the Mumbai One ticketing application.
• Resolved payment, refund, ticket, and account-related issues.
• Used a custom CRM to investigate issues and update customer records.
• Escalated complex cases to the appropriate internal teams.
• Maintained clear and professional communication with customers.
• Used AI tools to improve the quality and clarity of email responses.

Higher Secondary Certificate in HSC – Gyanodaya Vidya Mandir and Junior College

Secondary School Certificate in SSC – Navodaya English High School & Junior College