ASSISTANT VICE PRESIDENT ACCOUNT MANAGEMENT
Send a job offer directly to this candidate
Healthcare operations and PMO leader with 21+ years of experience driving large-scale claims, program governance, and TPA operations across India and international markets, including direct experience in CEO Office PMO environments. Proven expertise in managing ₹3000+ Cr insurance portfolios, leading 200+ member teams, and delivering 30%+ efficiency improvements through operational transformation and program governance. Strong track record in claims management, PMO leadership, insurer relationship management, multi-location operations, and strategic integration initiatives.
Experienced in handling high volume environments (3,500+ claims/day) with a focus on SLA adherence, governance, and process optimization.
Assistant Vice President Account Management at Medi Assist Insurance TPA Pvt Ltd (2019-04 – 2026-05)
Lead regional account management strategy for East India supporting all PSU regional offices, health hubs and 300+ insurer retail offices. Drive service delivery, SLA governance, audit compliance, and issue resolution across multi-location operations. Manage key insurer relationships, ensuring business continuity and service excellence.
Collaborate with internal operations, brokers, and partners to improve service outcomes and drive growth. Strengthen governance frameworks and operational alignment across teams.
Senior Manager Operations at Medi Assist Insurance TPA Pvt Ltd (2018-07 – 2019-03)
Handpicked by leadership to lead the strategic migration and integration of Medicare Insurance TPA Services into Medi Assist. Managed office consolidation, workforce transition, system integration, and operational process alignment. Ensured seamless operational continuity and uninterrupted client servicing during the transition.
Manager CEO Office at Medicare Insurance TPA Services (I) Pvt Ltd (2016-11 – 2018-06)
Oversaw multi-location operations across India, supporting strategic initiatives and operational alignment. Managed insurer and broker relationships and supported business expansion initiatives. Acted as a key coordination point for the CEO for both domestic and international operations.
Business Analyst at Medicare Insurance TPA Services (I) Pvt Ltd (2013-11 – 2016-10)
Led technology innovation initiatives including MIS reporting and system integration projects. Managed underwriting, enrollment, and operational servicing for international partners including Bupa International and other global clients.
Assistant Manager Operations at Medilink International Pvt Ltd (2008-06 – 2013-10)
Managed operational delivery for insurance partners across Kenya and Sri Lanka. Handled claims management, member enrollment, and policy endorsements. Provided system training and operational support to international teams.
Supervisor Operations (North India) at Medicare Insurance TPA Services (I) Pvt Ltd (2007-01 – 2008-05)
Managed operational activities across 10 branch offices in North India. Handled underwriting, cashless services, claims processing, and customer service operations.
Asst Claim Co-Ordinator Operations at Medicare Insurance TPA Services (I) Pvt Ltd (2004-11 – 2006-12)
Managed end-to-end claims processing by incorporating medical evaluation and internal audit review. Ensured accuracy, compliance, and timely settlement of claims.
MBA/PGDM in Finance – Sikkim Manipal University (SMU) (2013 – 2013)
B.Com in Commerce – Calcutta University (2004 – 2004)
