Parthasarathi Das

Result-oriented IT Support Engineer with 12+ years of experience specializing in desktop environment management, network infrastructure deployment, and Point of Sale (POS) retail environments. Proven expertise in provisioning hardware, managing core Active Directory services, and configuring POS networks to minimize transactional downtime. Recognized for delivering rapid incident response, technical troubleshooting, and high-satisfaction end-user support.

POS Support Engineer at Pos Solutions Pvt. Ltd. (Vishal Mega Mart) (2026-02 – Present)

• Provision, install, and configure localized POS hardware terminals, card payment machines, and peripheral devices.
• Integrate software deployments with store-level inventory networks and secure electronic payment gateways.
• Diagnose and resolve L1/L2 network connectivity faults affecting active checkout counters to eliminate retail transaction bottlenecks.
• Execute structural component replacements for malfunctioning receipt printers and barcode scanning arrays.

IT Support Consultant at Call-Based Services (Multiple Clients) (2025-09 – 2026-01)

• Managed localized hardware rollouts, anti-virus policy definitions, and critical software deployments across decentralized environments.
• Provided structured access management by setting up corporate user profiles, folder permissions, and security passwords.
• Engineered MS Outlook standard configurations, mail recovery protocols, and profile troubleshooting matrixes.

Desktop Support Engineer at AR InfoTech Services (Tata Steel Limited) (2025-06 – 2025-08)

• Handled daily desktop-level incident tickets, resolving OS faults, application hangs, and registry corruption errors.
• Deployed and mapped network-based dot matrix, laserjet, and deskjet office printing clusters.
• Resolved domain join restrictions and authenticated client endpoints against localized Active Directory environments.

Freelance Technical Engineer at Call-Based Support (2024-11 – 2025-05)

• Provided on-demand workstation deployments, hardware component upgrades, and secure client-side network connections.

IT & POS Support Specialist at 3i InfoTech (Vishal Mega Mart) (2023-01 – 2024-10)

• Administered the continuous operation of multi-lane POS checkout grids to ensure uninterrupted retail billing workflows.
• Upgraded system firmware, hardware display units, device drivers, and localized accounting applications.
• Isolated and resolved LAN/Wi-Fi dropouts to reduce backend database synchronization lag.

Helpdesk Support Engineer at CIEL HR Services Pvt. Ltd. (Birla Group) (2022-08 – 2022-12)

• Addressed inbound employee requests via ticketing software, phone channels, and secure live chat frameworks.
• Resolved peripheral performance dips, login failures, application errors, and network mapping disconnects.

System & Network Engineer at Gopinath Computer (2016-08 – 2022-07)

• Installed, configured, and troubleshot basic Windows Server Active Directory structures, managing DHCP and DNS scopes.
• Executed end-to-end Ethernet cabling projects, switch terminations, and structural LAN modifications.

Network Support Engineer at Sysnet Global Technologies Pvt. Ltd. (2013-10 – 2016-05)

• Configured edge IP addressing parameters, access routers, switches, and basic hardware firewalls.
• Hosted secure remote-assistance sessions to resolve remote file-sharing permissions and network performance bottlenecks.

Diploma in Electronics & Telecommunication – UGMIT, Rayagada, Odisha

Certification in Computer Hardware & Networking

Diploma in Industrial Safety

Matriculation – B.S.E. Odisha