Parthiban T

Results-driven Data Analyst with hands-on experience in SQL, Python, Power BI, and Tableau. Proven expertise in data cleaning, transformation, ETL processes, and building interactive dashboards that drive business insights and support stakeholder decision-making. Strong track record of converting raw data into actionable intelligence that improves operational efficiency by up to 40%. Certified in NextGen Data Analytics with AI.

AV and IT Support Engineer at ANZ (2025-11 – Present)

• Performed data analysis on 5,000+ HR records by cleaning and transforming data using Excel and Power BI; developed dashboards to support workforce planning and reporting.
• Managed enterprise IT and AV asset data covering 10,000+ assets, maintaining 99.5% data accuracy through regular audits and lifecycle tracking.
• Built 8+ operational dashboards and KPI trackers using Excel and Power BI, reducing manual reporting effort by approximately 15 hours per week.
• Analyzed infrastructure incidents across 50+ services to identify recurring issues and operational trends, contributing to a 28% improvement in IT response time.
• Monitored service delivery KPIs including uptime, incident resolution time, and asset utilization through automated reporting, supporting a 12% improvement in operational efficiency.
• Collaborated with internal stakeholders to prepare reports, track operational metrics, and communicate data-driven findings.
• Tools used: Power BI, Excel, Power Query, DAX, SQL, Data Analysis

IT Support Engineer & Operations Specialist at SII Group India (2024-07 – 2025-10)

• Analyzed 8,000+ service desk tickets monthly to monitor SLA performance and identify 15+ operational bottlenecks, contributing to a 22% improvement in on-time resolution.
• Analyzed trends across 2,000+ monthly incidents and identified recurring patterns that supported root-cause improvements and reduced average resolution time by 3.5 hours.
• Validated 50,000+ records during audit and compliance activities, performed data and log analysis, and maintained accurate audit trails.
• Streamlined compliance reporting processes, reducing manual reporting effort by approximately 60%.
• Worked with 8+ cross-functional teams on operational improvement initiatives and supported the implementation of 3 process standardizations affecting 200+ employees.
• Prepared operational reports and performance metrics to support management review and decision-making.
• Tools used: Excel, SQL, Power BI, MS Office, Data Analysis, Reporting

Bachelor of Arts in Major in English – Madurai Kamaraj University