Parthik Patel

Customer Support Executive with 4 months of experience in voice process at Teleperformance, handling customer queries and providing timely resolutions. Skilled in communication, problem-solving, and customer handling across domestic and international processes. Proven ability to manage high call volumes, maintain customer satisfaction, and deliver quality service. Seeking opportunities in global customer support environments.

Customer Support Executive (Voice Process) at Teleperformance (2025-11 – 2026-04)

• Handled inbound and outbound customer calls for domestic/international processes
• Resolved customer queries related to [billing / service / product – customize if known]
• Maintained high-quality customer interactions with focus on satisfaction and retention
• Managed 50–80 calls per day while maintaining accuracy and professionalism
• Documented customer interactions and updated records in CRM systems
• Escalated complex issues to higher support levels when required
• Followed company guidelines and quality standards for call handling
• Ensured timely resolution of customer issues and maintained service levels

Bachelor of Engineering in Engineering – Gujarat Technological University (2019-08 – 2022-06)

Diploma in Engineering in Engineering – K. D. Polytechnic, Patan (2022-08 – 2025-05)