Travel Desk Coordinator - Stonarc resorts and hotel
(2019 - 2023)
A competent professional with 8 years' experience in Travel Industry.
- Handling the webpage to update for bookings.
- Getting enquiry calls.
- Converting them into bookings.
- Handling hotel bookings and to and fro service of taxi.
- Service to the client from Check in till Check out.
MICE Travel Coordinator - Cipla Ltd - Mumbai
(2012-10-08 - 2013-10-21)
- Coordination with Doctors (1 on 1 basis) for the Registration, Visa, Airlines and Hotels for a specific project.
- In case of the TOP Doctors of the field, keep the Marketing & Medical Team in loop at all times.
- Ensure that signed deals or contracts are communicated to all relevant Therapies to provide contract visibility and awareness, leading to cost saving.
- Coordination with the Domestic Team for the point to Point Transfer within India.
- Coordination with the Registration committee of the Congress for getting registration done.
- Maintaining good relationship with the Congress Committees for last minute requests and cancellation waivers and so on. (In Case)
- Maintain Call Sheet for all Projects to track Progress, last communication, Extra requirements, and Spouses travel and so on.
- In case of large groups maintaining the region wise collection processing of passports and visas.
- Processing all the necessary requirements of doctors before deadlines and reporting to Ops Manager on daily or weekly basis.
- Coordination with the respective Product Manager and Field Person for necessary documents
- Maintaining the Operational Checklists for each group to Track the Things to do.
- Work with Invoicing & Finance to ensure adherence to Payment policies to vendors as per the Contractual obligations for your projects specifically
- Track the satisfaction of the doctors via a feedback form about the CME or Congress.
- Help Ops Manager to track the expense of each therapy month on month and year on year.
- Maintain the Passport copies (soft) and essential information of the Doctors on a particular drive group wise for future reference.
Customer Relation executive - Orbitz Corporate & Leisure Travels - Mumbai
(2010-06 - 2012-10)
Working as a Customer-relationship executive in Customer Service Department, CSD.
- Handling queries of regional CSDs, Regional Sales managers and accounts department.
- Handling documentation for VISA formalities and coordinating with the VISA Officers.
- Coordinating for Tour leader & Chef Visas.
- Coordinating with Operations department on a daily basis regarding sales and also handling their queries.
- Maintaining and updating the inventory against the holding of seats and deviation.
- Coordinating with the Overseas Organizers for Pre-registration and Invitation letter for Visas.
- Coordinating with the reservation department for air fare quotes & issuance of ticketing.
- Handling feedbacks of the passengers.
- Provide training to the new comers.
