Operations Management , Senior Manager/Director
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Overall, I have 18+ years of experience in Business Operations & my experience comprises of managing large teams in a BPO/KPO setup and handling blended processes (voice/non-voice), Order-To-Cash & Billing operations. I have successfully completed several process transitions for setting up new teams in the India shared Service Center.
My key skills are managing Process transitions, Business Operations, Process & SLA management, Team & stakeholder management, process streamlining, process standardizations, process, idea generations for process automations and working closely with automation team to build RPAs.
The resume provides you more details of my accomplishments and skills. I am positive that an interview would more accurately reveal my qualifications.
Role – Operations & Opex Leader: July 2024 – July 2025
Role and Responsibilities – Customer service & Order to Cash Operations & Operational Excellence.
Company – Thomson Reuters (Software, Print and Media)
Role - Director Billing Operations and Opex : Aug 2023 – April 2024
Role - Senior Manager Billing : May 2021 – Aug 2023
Company - BMC Software
Role - Manager – Order Management : July 2014 - May 2021
MCM - Masters in Computer Management
