Parvez Ahmed Sheikh

Hospitality professional with over 24 years of experience in luxury, heritage, and resort hotel operations, including 12+ years in management roles. Experienced in leading Front Office, Reservations, Guest Relations, Revenue Coordination, Food & Beverage Operations, and overall Resort Operations. Proven ability to improve guest satisfaction, lead cross-functional teams, maximize operational efficiency, and deliver exceptional guest experiences.

Strong leadership, communication, and team-building skills with extensive experience in boutique luxury resorts and heritage hotels.

Assistant Resort Manager at Sterling Jaisinghgarh (2022-08 – 2026-07)

• Oversee daily resort operations across all departments.
• Supervise Front Office, Reservations, Guest Relations and Resort Activities.
• Conduct daily operational meetings with Heads of Departments.
• Handle VIP and repeat guest relations.
• Coordinate annual operational planning and management meetings.
• Monitor guest satisfaction and resolve operational issues promptly.
• Successfully contributed to year-on-year operational growth.
• Ensure smooth coordination among all operational departments.
• Successfully managed the resort as the functional operational head.
• Improved guest satisfaction through proactive leadership and guest engagement.
• Maintained smooth interdepartmental coordination and operational excellence.

Unit Manager at Hotel Narsingh Bagh (2021-04 – 2022-07)

• Managed complete hotel operations.
• Conducted daily operational meetings with department heads.
• Supervised reservations, arrivals and departures.
• Conducted guest welcome calls and obtained guest feedback.
• Monitored housekeeping, maintenance, stores and restaurant operations.
• Planned preventive maintenance and inventory requirements.
• Ensured high service standards across all departments.

Front Office Manager at Sawai Vilas – A Unit of The Footprints (2019-07 – 2020-03)

• Managed Front Office operations.
• Led staffing and workforce planning.
• Managed Profit & Loss accountability.
• Coordinated Jungle Safari operations.
• Supervised safari bookings and guide coordination.
• Developed staff through coaching and mentoring.
• Implemented operational improvements and guest service standards.

Reservation Manager at Deogarh Mahal – Heritage Hotel (2014-07 – 2019-07)

• Managed Central Reservations.
• Coordinated with Revenue Manager and Sales Team.
• Maintained reservation systems and dynamic pricing.
• Forecasted occupancy and revenue.
• Managed OTA promotions and online distribution.
• Conducted business analysis and travel agent performance reviews.
• Attended travel fairs and represented the hotel.
• Coordinated daily operational meetings.
• Updated departmental heads regarding occupancy, VIP arrivals and events.

Assistant Reservation Manager at The Ummed (2014-05 – 2014-06)

• Managed daily reservations.
• Coordinated with all hotel departments.
• Assisted Reservation Manager in forecasting and reporting.
• Ensured guest satisfaction and departmental compliance.
• Maintained reservation standards and inventory control.

Assistant Reservation Manager at Deogarh Mahal – Heritage Hotel (2003-04 – 2014-04)

Key Responsibilities

• Managed room and event reservations.
• Prepared occupancy forecasts.
• Staff scheduling and training.
• Reviewed daily arrivals and reservations.
• Maintained travel agent contracts and rates.
• Coordinated with Sales and Revenue departments.
• Managed group reservations.
• Supervised reservation staff.
• Prepared departmental reports.
• Ensured VIP guest handling.
• Maintained reservation policies and procedures.

Food & Beverage Supervisor at Deogarh Mahal – Heritage Hotel (2002-10 – 2003-03)

Responsibilities included

• Supervised restaurant operations.
• Coordinated with Executive Chef and F&B Management.
• Managed restaurant opening and closing procedures.
• Scheduled staff duties.
• Controlled inventory and minimized operational losses.
• Ensured cleanliness and hygiene standards.
• Enhanced guest satisfaction through excellent service delivery.

Master of Arts in English – M.D.S. University, Ajmer (2000)

Post Graduate Diploma in Tourism & Hotel Management in PGDTHM – M.L.S. University, Udaipur (2002)

Bachelor of Education – M.L.S. University, Udaipur (2009)

Bachelor of Arts in Urdu (Additional) – M.D.S. University, Ajmer (2014)

Intermediate in Senior Secondary – Deogarh, Rajasthan (1995)

Matriculation in Secondary School – Deogarh, Rajasthan (1993)