Pasang Fernandes

Looking for an opportunity to expand my horizon and utilize my knowledge and experience for a positive outcome.

SPE-Order Management Data at Cognizant Technology Solutions India Pvt Ltd (2023-07 – 2025-02)

Process DME (Durable Medical Equipment) supply order for diabetics verifying type of form, quantity, insurance following guidelines and ensuring adherence to Turnaround time.

Virtual Medical Record Specialist at Nuance Communications (2023-01 – 2023-06)

Coordinate with Operations to ensure adherence to TAT and timely upload of processed chart notes to EHR of aligned accounts as per guidelines and provider instructions. Train and guide quality document specialists navigate EHR of respective accounts and provide feedback.

Quality Documentation Specialist at Nuance Communications (2021-07 – 2022-12)

Processing conversation between physician and patient during clinic visit and converting it into medicolegal document in accordance to account specifics, physician preferences, and quality standards with optimum quality.

Senior Quality Analyst/Trainer at Inventurus Knowledge Solutions (IKS Health) (2017-11 – 2020-11)

• Dipstick audit and analysis of quality metrics on a daily basis and enable corrective action as appropriate for metrics showing a downward trend
• Utilize TQM principles including 5 whys and RCA for analysis and corrective actions
• Leading and monitoring performance of team members to ensure efficiency and meeting of individual and group targets
• Actively involved in training/mentoring of new hires
• Collaborate with training team to facilitate training of individuals
• Train new hires in the process of virtual scribing guidelines
• Monitor trainee progress, assess, and provide feedback
• Customize and conduct on-demand continual learning intervention and monitor improvement for operations
• Create content and PKT
• Conduct audits and assessments for certification

Senior Process Associate at DHL Logistics Pvt. Ltd. (2013-09 – 2017-11)

• Pull LOT and allocate work
• Monitor consignment/shipment/cargo of clients for all imports of The United States
• Verify details of clients like house bill, master bill, intercompany invoices, commercial invoices, packing list, arrival notice, broker details, etc.
• Evaluate and estimate the costs inculcated namely ocean freight, inland charges, etc.
• Train and mentor new joinees

Quality Analyst at MModal Global Services Pvt. Ltd. (2001-02 – 2013-09)

• Ensure delivery of impeccable quality of the medico-legal document with the "First-Time-Right" approach
• Collaborate with team lead to ensure smooth workflow with adherence to TAT
• Counsel/mentor new hires

Bachelor of Arts in English