Passang La

Customer Support Specialist with over three years of experience delivering exceptional customer service through phone, email, and live chat. Experienced in customer issue resolution, document verification, client onboarding, and cross-functional collaboration. Proficient in Zendesk, CRM systems, Slack, Microsoft Teams, Microsoft Excel, Google Sheets, and Gmail. Known for strong communication, attention to detail, and a customer-first approach.

Customer Support & Vetting Specialist at LEI Register

• Delivered professional customer support through phone, email, and live chat, ensuring timely resolution of client inquiries.
• Assisted clients with the LEI registration and renewal process.
• Verified company documentation and ensured compliance with established verification procedures.
• Managed customer requests using CRM systems and Zendesk.
• Coordinated with internal teams to resolve customer concerns.
• Prepared reports using Microsoft Excel and Google Sheets.
• Developed cross-functional expertise by learning and supporting workflows across customer support, vetting, onboarding, and operations.
• Built strong client relationships through effective communication and follow-up.

Billing Manager at Medineuro

• Managed patient billing and front office operations.
• Maintained billing records and documentation.
• Supported administrative coordination.

B.Com – St. Joseph's College, North Point (2017)

Higher Secondary – St. Alphonsus Higher Secondary School (2014)

CBSE – Sai Sundaram School (2012)