Patrick Thapa

Experienced professional with strong background in teaching, customer service, collections, administration, and office operations. Skilled in communication, client handling, online coordination and experienced working with multinational companies and education institutions while maintaining professionalism and efficiency.

Teacher & Office Assistant - Fernwood School - Kohima

(2023-08 - 2026-03)

• Taught English and Social Science subjects.
• Assisted management with data entry and office administration.
• Supported school operations and coordination activities.

Teacher - Oriental School Changtongya - Mokokchung

(2019-04 - 2020-09)

• Taught English and Social Science using XSEED curriculum.
• Conducted online classes through Zoom and Google Meet during lockdown.

Front Office Manager - Hotel Sagar - Guwahati

(2013-12 - 2016-11)

• Managed front office operations and guest relations.
• Handled administrative and customer service responsibilities.

Senior Collections Specialists - American Express (India) Private Limited - Gurgaon

(2012-07 - 2013-10)

• Handled customer collections for credit card accounts.
• Managed incoming and outgoing customer communication.

Sr. Insurance Associate - MetLife Global Operations Support Center Pvt. Ltd - Noida

(2007-12 - 2012-03)

• Handled overpayment calculations and claimant communications.
• Managed inbound and outbound customer support calls.

Senior Customer Care Executive - HCL Technologies LTD. - Noida

(2006-01 - 2007-03)

• Worked with British Telecom Payment Collection Unit.
• Managed overdue bill collections and customer interactions.

Internet Sales Manager - Sify Iway - Guwahati

(2003-01 - 2005-03)

• Handled internet sales and customer relationship management.

Teacher - Don Bosco Higher Secondary School - Kohima

(2001-01 - 2001-12)

• Worked as a teacher and supported academic activities.

Graduation - St. Anthony's College (2000)

Higher Secondary - Kohima English School (1997)

Class 10 - Kohima English School (1995)