Pavan B K

Identity & Access Management (IAM) Specialist with 4+ years of experience supporting enterprise IAM operations and SailPoint IdentityIQ in L2 production environments. Experienced in managing end-to-end identity lifecycle processes, enterprise access governance, and production support activities across multiple applications. Proven ability to investigate complex access issues, resolve recurring incidents, and coordinate with cross-functional teams to maintain reliable IAM operations.

Contributed to process improvements that reduced recurring incident volume and strengthened enterprise access review outcomes.

Security Analyst - IAM Operations - Tata Consultancy Services (TCS) - Bengaluru, India

(2024-06)

• Administer SailPoint IdentityIQ (IIQ) L2 operations, managing identity governance and executing Joiner-Mover-Leaver (JML) lifecycle processes across multiple enterprise applications.
• Configure and administer IdentityIQ application connectors including Active Directory, LDAP, JDBC, and delimited-file sources, supporting account aggregation and provisioning operations.
• Configure and manage access certification campaigns and periodic access reviews in IdentityIQ, supporting appropriate entitlement access and remediation.
• Troubleshoot and resolve IdentityIQ workflows, background tasks, provisioning failures, and connector issues through application logs and system-level analysis.

Identity & Access Management (IAM) L2 Support - Tata Consultancy Services (TCS) - Bengaluru, India

(2023-08 - 2024-06)

• Delivered Level 2 (L2) IAM operations support, managing end-to-end user provisioning and de-provisioning across enterprise applications while sustaining 100% SLA adherence
• Managed end-to-end enterprise access certification application, driving timely, audit-compliant closure across review cycles
• Administered PKI-based authentication and identity lifecycle processes, improving access reliability and reducing provisioning errors
• Collaborated with cross-functional global teams - HR, IT, and application owners - to maintain access governance and audit readiness

Support Executive - IAM Operations - Tata Consultancy Services (TCS) - Bengaluru, India

(2022-08 - 2023-08)

• Resolved 1,000+ password reset, account unlock, and access-related service incidents, sustaining strong stakeholder satisfaction and SLA compliance
• Created, modified, and disabled user accounts, managing security groups, distribution lists, and shared folder permissions across enterprise systems
• Processed end-to-end user provisioning and de-provisioning requests based on manager and system-owner approvals, consistently meeting SLA targets
• Triaged and troubleshot first-level access issues, escalating complex cases to senior IAM analysts for timely resolution

Bachelor of Technology - NDRK Institute of Technology (2017 - 2020) Hassan, India