Pavan Kumar

Detail-oriented System Administrator with a strong passion for service in the information technology industry. Proficient in desktop applications, network management, and security protocols, with a proven ability to maintain and repair complex systems. Seeking a position to tackle challenging projects and provide exceptional technical support to customers in resolving technical issues.

System Administrator - Sakra World Hospital - Bangalore

(2023-01)

• In depth knowledge of Windows Installation, troubleshooting and configuring the required client software and hardware, whether onsite or remotely.
• Proficiency in all areas of Microsoft Office including Excel, Word, PowerPoint and Outlook configuration.
• Barcode and printer configuration for both USB and network printers. Diagnose and troubleshoot printer issues.
• Working as Windows server admin, installing, configuring and troubleshooting on the Windows server 2012 R2 ,2016 and 2019.
• Manage and maintain Nutanix HCI environments, including VM provisioning, resource allocation, and cluster health monitoring
• Managed Fortinet FortiGate firewalls, monitoring network traffic and enforcing security policies to ensure network security.
• Managed and maintained Microsoft Exchange Server 2019 and Forcepoint Security Manager, supporting secure email infrastructure and implementing enterprise-level security controls
• Create User Accounts and Groups in Active Directory AD, using GPOs to maintain security baselines.
• Managing & maintaining wireless network. (Aruba controller and Access point)
• Provides support for IP EPABX AND IP Phones on day-to-day basis.
• Implemented Group Policy to manage user permissions and enhance security protocols, resulting in improved compliance and reduced IT support requests.
• Administered antivirus solutions, including installation, configuration, and daily monitoring, to safeguard against malware and other cyber threats with implementing the policy deployment.
• Maintaining physical network and Configuring VLANS, switches in the data center or Hub Room.
• Involved in back up Scheduling Tasks. Monitoring Tasks and create of File level backup, VM Snapshot back up on Disk to Disk and Disk Tape.

Desktop Support Engineer - Manipal Hospital - Bangalore

(2022-10 - 2023-01)

• Troubleshoot hardware and software issues on desktop computers.
• Installed and configure operating systems, applications, and software updates.
• Maintained and repair computer hardware and peripherals.
• Set up and configure new computers and peripherals.
• Assist with network connectivity issues.
• Provided technical support to end users.
• Monitored and maintained system performance.
• Create and maintained user accounts and profiles.

Master of Computer Applications - Computer Applications - AMC Engineering College

Bachelor of Computer Applications - Computer Applications - SVR PU and Degree College