Customer Support, Escalation Management
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11 years of professional experience in Application Development (Cloud and Enterprise), Azure Administration, Agile Product Maintenance/Support in various roles, handling Customer Support escalations, responsible for SLA adherence, Customer License Management, increasing customer satisfaction and preventing/managing crisis, handling 24x7 operations, improving technical knowledge base articles and recruiting people.
6 years of professional experience in Financial Crime investigation and Forensic Analysis/Investigation of data.
11 years of professional experience in Application Development (Cloud and Enterprise), Azure Administration, Agile Product Maintenance/Support in various roles, handling Customer Support escalations, responsible for SLA adherence, Customer License Management, increasing customer satisfaction and preventing/managing crisis, handling 24x7 operations, improving technical knowledge base articles and recruiting people.
6 years of professional experience in Financial Crime investigation and Forensic Analysis/Investigation of data.
