Pavan Kumar Ch
Customer Support, Escalation Management
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About
11 years of professional experience in Application Development (Cloud and Enterprise), Azure Administration, Agile Product Maintenance/Support in various roles, handling Customer Support escalations, responsible for SLA adherence, Customer License Management, increasing customer satisfaction and preventing/managing crisis, handling 24x7 operations, improving technical knowledge base articles and recruiting people.
6 years of professional experience in Financial Crime investigation and Forensic Analysis/Investigation of data.
Experience
11 years of professional experience in Application Development (Cloud and Enterprise), Azure Administration, Agile Product Maintenance/Support in various roles, handling Customer Support escalations, responsible for SLA adherence, Customer License Management, increasing customer satisfaction and preventing/managing crisis, handling 24x7 operations, improving technical knowledge base articles and recruiting people.
6 years of professional experience in Financial Crime investigation and Forensic Analysis/Investigation of data.
Education
- B.Tech in Distinction from Andhra University, India in 2005.
- L.L.B in First Class from Osmania University, India in 2018.
