Pavan Kumar

B.Tech graduate with 3+ years of professional experience across US mortgage operations, data/document verification, quality checks, reporting support, and business operations. Experienced in reviewing and validating information for accuracy and completeness, maintaining records across business systems, preparing MIS-style reports, coordinating with cross-functional teams, and following process and compliance requirements. Strong attention to detail, written and verbal communication, and ability to work in deadline-driven operations environments.

Willing to relocate to: Bengaluru, Karnataka - Hyderabad, Telangana

Mortgage Operations Associate at Firstsource Solutions Ltd. (2025-05 – 2026-08)

• Process US mortgage loan files while following lender guidelines, established procedures, and service-level requirements.
• Review loan conditions and borrower documentation for completeness, accuracy, and consistency; identify missing or discrepant information for resolution.
• Order and track tax transcript and SSN verification requirements and update relevant loan records.
• Use H2O, Halcyon, NewRez, CRM systems, and MS Excel/MS Office to maintain and update operational information.
• Coordinate with underwriting and processing teams to resolve outstanding conditions and close information gaps.
• Maintain accurate, audit-ready documentation while meeting productivity, quality, and SLA expectations.

Operations Executive at BCDSS – Social Welfare Organization (2023-01 – 2024-07)

• Prepared MIS-style reports and presentation materials for management and stakeholder review, translating program activity into clear documentation for decision-making.
• Maintained beneficiary records and administrative files across business systems, ensuring accuracy and audit-readiness of program documentation.
• Coordinated with internal departments to close information gaps and support smooth cross-functional execution of organizational programs.

B.Tech in Electronics & Communication Engineering – Siddhartha Institute of Engineering and Technology (2017-01 – 2021-01)