Senior Associate – Web Content Publishing at Magnon Group (Omnicom Production) (2025-06 – 2026-05)
Client: Kenvue & Kenvue Pro (HCP DxP & Consumer Platforms). Portfolio: Johnson's, Neutrogena, Listerine, Aveeno, Nicorette, Benadryl, Band-Aid, and 20+ global entities.
- Owned end-to-end content lifecycle (Ticket → Authoring → QA → UAT → Production), managing 35+ tickets weekly with 98% SLA adherence and consistent on-time delivery.
- Delivered and managed 200+ pages per month through Contentful CMS, maintaining high publishing accuracy, strong release quality, and zero critical production escalations.
- Improved delivery efficiency by reducing UAT rework by 40% through structured QA checklists, two-level validation controls, and standardized quality review processes.
- Executed environment-based publishing across Staging → UAT → Production, ensuring zero regression issues, release stability, and smooth campaign launches.
- Managed structured content models, reusable components, metadata, taxonomy, and SEO governance, improving content scalability, consistency, and discoverability.
- Performed end-to-end QA validation including broken links, responsive testing, accessibility checks, and cross-browser compatibility, strengthening quality assurance and mitigating delivery risk.
- Partnered with cross-functional stakeholders across Marketing, SEO, UX, Development, and QA to resolve defects within SLA timelines and improve stakeholder satisfaction.
- Drove release governance and defect triage decisions during QA/UAT cycles, prioritizing issue resolution based on business impact, reducing delivery risk and improving production readiness.
- Led migration of 80+ content assets from Academy Plus to Contentful, resolving model mismatches and delivering a defect-free go-live with seamless business continuity.
- Supported multi-market publishing across 25+ regions, enabling localization compliance, consistent delivery standards, and scalable global content operations.
- Created SOPs, publishing runbooks, and process documentation that improved onboarding efficiency, standardized workflows, and supported continuous improvement.
- Supported digital experiences for global brands including Johnson's, Neutrogena, Listerine, Aveeno, and Tylenol, contributing to high-quality client delivery with zero critical escalations.
CMS Content Author at Unisys Global (2022-10 – 2025-04)
Clients: Sun Belt Rentals, UK & Wesco, USA. Platforms: AEM 6.x / 6.5, AEM Sites, AEM Assets, AEM DAM.
- Owned enterprise content delivery operations using AEM 6.x, AEM Sites, and AEM DAM, supporting high-volume publishing with consistent quality and operational reliability.
- Delivered structured Content Authoring using Templates, Editable Templates, Components, Tags, improving content reuse, scalability, and publishing efficiency.
- Managed Digital Asset Management (DAM) activities including asset organization, metadata, Metadata Schemas, Asset Renditions, and Tagging Taxonomy, improving asset governance and discoverability.
- Drove controlled releases through Versioning, Workflows, Workflow Models, Launches, Redirections, and Emulator-based validations, improving release readiness and supporting risk mitigation.
- Managed multi-site content operations using MSM (Multi Site Manager) and Live Copies, improving content consistency and scalable publishing across web properties.
- Enabled localized publishing through Translation Projects and structured content governance, improving multilingual content delivery and operational consistency.
- Partnered with Development teams on Dispatcher-aware validations and pre-release checks, contributing to stable content delivery and reduced publishing risk.
- Improved release quality through structured Content Testing, UAT, and Sanity Testing, supporting issue resolution and stronger delivery reliability.
- Executed cross-channel publishing using Classic UI and Touch UI authoring and validation and applied HTML/CSS knowledge to support component validation, rendering checks, and responsive content quality.
- Partnered with Marketing, UX, Development, and SEO stakeholders to support business-aligned digital content, requirement gathering, and improved stakeholder outcomes.
