Branch Operation Manager - ESAF Small Finance Bank - Umred Branch, Nagapur
(2025-03 - 2026-03)
Deputy Manager - Kotak Mahindra Bank - J.P.Nagar Branch, Bangalore
(2022-06 - 2024-12)
- Working as teller strict adherence to RBI and Internal statutory norms and guidelines. Monitoring Large Cash Transaction.
- Handling Front Desk Operations Viz RTGS, NEFT, Fund Transfer, Salary Transfers, EProcurement Tender Payment, Life Insurance Payment, Issuing of DD's Etc...
- Handling and Processing Retail Branch Loans Viz Jewel Loans, Loan Against FD.
- Handling Custodian Responsibilities
- Monitoring and Maintaining Branch weekly and monthly reports.
- Ensuring complaint free service by providing good services to customer.
- Accounts sourcing and processing of SB, CA, Minor Guardian, Task and Jewel Loans account.
- Doing Cross Sell by conversion of walk-in customers and fresh acquisition, cross selling of Mutual funds, general insurance, life insurance, Free Debit Cards and other retail products of the bank.
- Sourcing Mulity city forex card application and handling the queries.
- Involved in Rectifying of Branch Audit Compliance and other compliances.
- Day to Day checked Branch Journal Report And Other Reports like Fd And Rd Report, DD Report, Forex Report Etc.
Deputy Manager - HDFC Bank - Koramangala Main Branch, Bangalore
(2020-01 - 2021-12)
Assistant Manager - Kotak Mahindra Bank - MG Road Branch, Bangalore
(2018-10 - 2019-10)
Officer - Standard Chartered Bank - Koramangala Branch, Bangalore
(2017-11 - 2018-09)
Officer Sales - Axis Bank - Chamrajpet Rajajinagar and M G Road Branch, Bangalore
(2012-05 - 2017-11)
- Handling salary accounts of corporate employees.
- Handling all financial products like personal loan, mutual funds, Demat and Trading accounts and General Insurance as well as Life Insurance And SIP.
- Handling all types of queries related to Salary bank Account. Serving as First Point Resolution for all customer queries, thereby ensuring cordial relationship with customers which would result in sustaining profitability.
- Responsible for all quality parameters and TAT of all types of transactions of branch
- The key responsibility is to ensure that there are no escalated complaints of the customers and if any, being resolved to full satisfaction of the customers at first instance only.
- Handling mutual funds, Demat and Trading accounts and General Insurance as well as Life Insurance.
- Doing Cross Sell by conversion of walk-in customers and fresh acquisition, cross selling of Mutual funds, general insurance, life insurance, Free Debit Cards and other retail products of the bank.
- Sourcing Multicity forex card application and handling the queries.
- Involved in Rectifying of Branch Audit Compliance and other compliances.
- Day to Day checked Branch Journal Report And Other Reports like Fd And Rd Report, DD Report, Forex Report Etc.
