Pavani

Results-driven QA Lead with 12+ years of experience driving end-to-end quality engineering across Salesforce ecosystems, API platforms, and enterprise applications. Proven track record of leading high-performing QA teams, enabling shift-left testing to reduce defect leakage and accelerate releases. Strong expertise in API testing, CI/CD integration, and data-driven quality metrics for informed decision-making.

Adept at owning quality strategy, stakeholder collaboration, and delivering high-impact, reliable products in fast-paced environments. Quick to adapt and learn new technologies, currently leveraging AI-driven testing practices for test case generation, defect creation, intelligent defect logging, and predictive quality insights.

Senior Consultant - QA Lead - Wipro Limited - Hyderabad

(2022-05)

Lead end-to-end QA strategy and execution for enterprise Salesforce (SFDC), WebEx, and SFMC integrated applications across the full SDLC, managing a team of 5 QA engineers. Client: Cisco, Project: WEMP

• Lead end-to-end QA strategy and execution for enterprise Salesforce (SFDC), WebEx, and SFMC integrated applications across the full SDLC, managing a team of 5 QA engineers; including SFDC Case Object validation – case creation, routing, status transitions, and lifecycle testing – achieving zero critical-severity escapes to production across 12+ releases.
• Manage and mentor QA teams across manual, UI automation, and API testing; improved team efficiency by 30% through process optimization.
• Design and implement scalable test automation frameworks using UiPath; authored 400+ automated test cases covering 15+ functional modules and executed functional, regression, integration, and UAT cycles – cutting manual regression effort by 50%.
• Perform comprehensive REST API testing using Postman; validate complex integrations across 6+ third-party systems ensuring end-to-end data integrity.
• Validated Salesforce Marketing Cloud (SFMC) data extensions for data accuracy and integrity; tested end-to-end email triggering workflows from SFMC including audience segmentation, send classification, and delivery confirmation – achieving 99.8% data integrity across campaign sends.
• Own complete defect lifecycle management using JIRA and QTest; maintain 98%+ test coverage across critical features.
• Generate real-time test metrics, dashboards, and quality reports for stakeholder visibility and data-driven decision making.
• Adopted AI-driven testing practices for intelligent test case generation, defect creation, and task creation support, enhancing productivity and improving defect quality across multiple release cycles.

Associate - QA Engineer - JP Morgan Chase and Co. - Hyderabad

(2016-10 - 2022-05)

Executed manual and automated testing for Salesforce-based applications supporting 50,000+ users.

• Executed manual and automated testing for Salesforce-based applications (Chase Wealth Management, Client Central) supporting 50,000+ users; developed Test Strategy and Test Plan documentation for each release, ensuring full traceability from requirements to execution.
• Performed REST API testing and SQL Server database validation to identify critical defects pre-production.
• Validated Salesforce Service Cloud features including Omni-Channel routing (queue/skill-based), Supervisor/Agent Console dashboards, and Service reports; ensured data accuracy across role-based views for compliance and audit readiness.
• Tested end-to-end lead lifecycle workflows — capture, validation, routing, conversion, and pipeline progression — including business rules, lead matching logic, account/lead search, and CRM integration accuracy.
• Integrated test automation with Jenkins CI/CD pipelines and generated Serenity BDD reports for real-time quality visibility

Associate Consultant - QA Engineer - Polaris Software Lab Ltd

(2010-06 - 2011-09)

Executed functional, integration, and regression testing for banking applications.

• Executed functional, integration, and regression testing for banking applications; ensured data accuracy across payment systems.
• Prepared detailed test plans, test cases, and traceability matrices aligned to SDLC; maintained 100% requirements coverage.
• Managed defects using HP ALM and reduced defect cycle time by 20%; prepared RTM to track overall testing process.

QA Engineer - Digital Group Infotech - Pune

(2008-04 - 2009-09)

Performed comprehensive manual testing for web-based applications.

• Performed comprehensive manual testing for web-based applications; identified and documented defects with high accuracy.
• Logged and tracked defects using HP Quality Center; supported UAT cycles and coordinated with business stakeholders.
• Prepared test execution reports and quality metrics for management visibility.

Bachelor of Engineering - Electrical and Electronics - Anna University