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Find professionals and candidates TechnologyPavankumar Kolukula

Pavankumar Kolukula

Pavankumar Kolukula

IT Support Engineer

Talent

Hyderabad, Hyderabad500 INR/hourMember since 11 February 2026

·

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mac system supportremote support endpoint management network support it support

About

Microsoft Windows 7/8/10, macOS, Linux (Ubuntu, CentOS, etc.)
MAC System Support / MAC OS Support
Mac device management – JMAF / Mosyle / Kandji Support
Active Directory user & group management
Asset management and procurement support
Remote support: MSTSC (RDP), Dame Ware, TeamViewer, SCCM Remote Control
VPN configuration & troubleshooting
Ticketing & ITSM tools: ServiceNow, BMC Remedy, Jira
Endpoint & device management: ManageEngine Desktop Central
Google Workspace, Office 365, OneLogin, MFA
Antivirus / Endpoint security (e.g. Cisco AMP)
Network Support

Experience

Microsoft Windows 7/8/10, macOS, Linux (Ubuntu, CentOS, etc.)
MAC System Support / MAC OS Support
Mac device management – JMAF / Mosyle / Kandji Support
Active Directory user & group management
Asset management and procurement support
Remote support: MSTSC (RDP), Dame Ware, TeamViewer, SCCM Remote Control
VPN configuration & troubleshooting
Ticketing & ITSM tools: ServiceNow, BMC Remedy, Jira
Endpoint & device management: ManageEngine Desktop Central
Google Workspace, Office 365, OneLogin, MFA
Antivirus / Endpoint security (e.g. Cisco AMP)
Network Support

Education

Provide 2nd level support for internal stakeholders, addressing hardware, software, and OS issues.
Maintain application systems in operation, diagnosing and resolving production issues.
Perform root-cause analysis and share findings with management & teams.
Collaborate with Infrastructure and Service Support teams to escalate complex issues.
Execute tasks in a change management environment and handle tickets via Jira / ServiceNow.
Identify recurring problems, propose improvements, and automate repetitive tasks where possible.
Document standard operating procedures, playbooks, and knowledge-based articles.

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