Pavi Murugan

8 years of overall progressive experience in Mainframe Development and managing an offshore team specializing in Production Support, to maintain high-availability systems and resolve production issues at present. Worked on Banking-Financial Services Domain for Global financial management players as Bank of New York (BNY- America). Extensive skills in Gathering analysis, Design, Development, Coding, Testing and Implementation, and maintaining system stability.

Offshore Lead – Production Enhancement at Cognizant (2022-07 – Present)

Managing an offshore team specializing in Production Support, Production Enhancement, and maintaining high-availability systems for Bank of New York (BNY- America).

• 8 years of overall progressive experience in Mainframe Development and managing an offshore team specializing in Production Support, to maintain high-availability systems and resolve production issues at present
• Worked on Banking-Financial Services Domain for Global financial management players as Bank of New York (BNY- America)
• Reduced critical incidents by 30% through effective incident management, including response, resolution, and root cause analysis
• Achieved a 20% reduction in system outages and improved processing efficiency through proactive monitoring and performance tuning
• Coordinated with cross-functional teams to manage change and release processes, minimizing disruptions to production environments
• Developed and maintained comprehensive production support documentation, including incident logs, SOPs, and knowledge base articles
• Conducted regular Offshore team meetings and performance reviews to foster collaboration and identify process improvement opportunities
• Extensive skills in Gathering analysis, Design, Development, Coding, Testing and Implementation, and maintaining system stability

Associate- Mainframe Support at Cognizant (2018-02 – 2022-07)

Provided day-to-day mainframe systems support and troubleshooting for production environments, managing incident tickets and implementing change requests.

• Supported day-to-day operations of mainframe systems, including job scheduling, batch processing, and system monitoring
• Managed incident tickets and performed troubleshooting to resolve production issues, ABENDS adhering to service level agreements (SLAs)
• Provided technical support to end-users and conducted training sessions to improve overall system knowledge and reduce support incidents
• Implementing Change Requests and Enhancement Requests as per Business needs
• Co-ordinating with Onsite team for System Optimization, technical solutions for production issues
• Managing and monitoring defects via Jira dashboard
• Training new team members with processes and knowledge transfer sessions

BCA in Bachelor of Computer Applications – Kongu College of Arts and Science (2017)

Higher Secondary Certificate – SSM Matric Higher Secondary School, TN (2014)

Secondary School Certificate – SSM Matric Higher Secondary School, TN (2012)