L&D Manager, Restaurant Operations - Lokmat Bahia Restaurant
(2025-05)
The position is responsible for providing training support for Company and Franchise restaurant operators to develop unrivaled culture and talent for TTSF. Field training support includes the coordination, facilitation, and delivery of training programs. Effective training support builds operator capability to drive consistent execution of our talent and culture systems, tools, and processes; including, but not limited to, certifications and restaurant team training programs.
- Complete training needs assessments during field visits to identify knowledge, skills, and/or ability gaps
- Assist in evaluating the effectiveness of training
- Logistical support for Field Training Classes
- Need to travel up to 75%
- Establishes restaurant business plans by surveying restaurant demand, identifying and evaluating competitors
- Meets restaurant financial objectives by analyzing variances and initiating corrective actions
- Controls purchases and inventory by meeting with market manager, developing preferred supplier lists, reviewing and evaluating usage reports
- Maintain operations by preparing policies and standard operating procedures, implementing production, productivity, quality, and customer-service standards, determining and implementing system improvements
- Maintains customer satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings, initiating improvements, building relationships with customers
- Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations
- To ensure retention of team by engaging the team in a healthy atmosphere and helping them to improve their strengths
- Vendor Oversight: Act as the primary liaison between the corporation and third-party catering/F&B vendors. Monitor Vendor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
- Daily Monitoring: Oversee daily operations of corporate cafeterias, coffee shops, executive lounges, and micro-markets to ensure seamless service
- Quality Assurance: Conduct regular audits for food quality, portion control, presentation, and taste
- Corporate Events: Plan, coordinate, and execute F&B requirements for board meetings, town halls, client presentations, and employee engagement events
- VIP Dining: Manage high-end hospitality services for C-suite executives and VIP guests, ensuring flawless execution and premium service standards
- Cost Management: Assist in preparing the annual F&B budget. Monitor operational expenses, vendor invoices, and subsidy allocations
- Procurement Support: Review menu pricing, analyze consumption patterns, and implement cost-saving initiatives without compromising quality
- Hygiene Standards: Ensure all F&B spaces comply with local health, safety, and sanitation regulations (e.g., FDA, HACCP, or local equivalents)
- Sustainability: Drive corporate wellness and sustainability goals by promoting eco-friendly packaging, reducing food waste, and sourcing sustainable ingredients
Cluster Field Trainer, Restaurant Operations - Theobroma Pvt Ltd
(2023-08 - 2025-08)
The position is responsible for providing training support for Company and Franchise restaurant operators to develop unrivaled culture and talent for TTSF. Field training support includes the coordination, facilitation, and delivery of training programs. Effective training support builds operator capability to drive consistent execution of our talent and culture systems, tools, and processes; including, but not limited to, certifications and restaurant team training programs.
- Complete training needs assessments during field visits to identify knowledge, skills, and/or ability gaps
- Assist in evaluating the effectiveness of training
- Logistical support for Field Training Classes
- Need to travel up to 75%
Front office, Cruise Line Operations - MSC (SEAVIEW)
(2022-04 - 2023-05)
Guest service assistant position in cruise line operations.
- Follow all MSC Standard Procedures for Guest service assistant position
- Record and follow up on all Guests' complaints according to Fidelio Complaint Management S.O.P
- Attend planning meetings arranged by the Hotel Director or GRM AGRM/Concierge and Accounting Manager
- Understand the Ship's Organization Chart and geography
- Attend training sessions and other relevant systems
- Receive cash handling, manage cash and credit card transactions
- Provide information and assistance to Guests, focusing on the elderly, young, single, disabled, and ethnic minorities
- Operate Room Service order service if needed; ensure orders are processed quickly
- Prepare answers for common questions about services, directions, excursions, dining reservations, activities, disembarking, tipping, immigration, customs, transport, and luggage
- Answer all Guest telephone inquiries and requests promptly, within 3 rings
- Provide wake-up service as required
- Make announcements if required by Concierge/AGRM or Senior GSA
- Assist with Guest check-in using Fidelio or manually if the system fails
- Welcome Guests on board and provide effective assistance and information
- Contact Senior GSA or Concierge/AGRM for major issues
- Act as an escort or representative on shore excursions if needed
- Manage bellboy requests for service, delivery, and assistance
- Address Guest issues related to lost baggage, safekeeping, and room changes
- Assist with processing documents for Guests going ashore as needed
- Encourage Guests to refer to the daily program or ship's information channels
- Assist Guests with special needs
- Translate announcements or notices and Daily Program/Daily Special as required
- Record on standard forms: Lost and Found property, Guest claims, Damage Form, Accidents, Cabin Change requests, Break of Voyage
- Track transactions involving items distributed from the Information Office (e.g., Hairdryers, Plug Adaptors)
- Register names and details of Guests eligible for special functions, such as honeymoon couples and MSC Club Guests
- Maintain Guest Service area clean and organized
- Stand when speaking to or attending to Guests
Receptionist & Guest service, Resort Restaurant Operations - Kuredu Island and Resort & SPA
(2021-05 - 2022-05)
- Welcome and assist guests warmly at the resort, ensuring a positive first and last impression
- Handle guest check-in, check-out, cashiering, and reservations in line with resort standards
- Manage telephone operations, including answering and transferring calls, wake-up calls, and providing accurate information on resort facilities and services
- Anticipate guest needs, resolve concerns promptly, and deliver personalized touches to enhance the guest experience
- Maintain accurate guest records and history, following hotel credit and cash handling policies
- Provide travel support, including issuing tickets, amending itineraries, and arranging transportation
- Recommend and upsell room types, facilities, and services in a personalized manner
- Assist with departmental supplies requisition and maintain proper equipment handling
- Participate in team briefings, meetings, and scheduled training sessions
- Stay informed on resort events, services, and key personnel to provide up-to-date information to guests
- Adhere to grooming, hygiene, safety, and code of conduct standards always
- Perform any additional duties as assigned
- Follow all relevant health department regulations
- Provide excellent customer service to guests
Store Manager, Restaurant Operations - cafe coffee day
(2019-01 - 2020-04)
- Establishes restaurant business plans by surveying restaurant demand, identifying and evaluating competitors
- Meets restaurant financial objectives by analyzing variances and initiating corrective actions
- Controls purchases and inventory by meeting with market manager, developing preferred supplier lists, reviewing and evaluating usage reports
- Maintain operations by preparing policies and standard operating procedures, implementing production, productivity, quality, and customer-service standards, determining and implementing system improvements
- Maintains customer satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings, initiating improvements, building relationships with customers
- Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations
- To ensure retention of team by engaging the team to a healthy atmosphere and helping them to improve their strengths
Shift Manager, Restaurant Operations - Millies's cookies (UK Brand)
(2018-08 - 2019-12)
- Meets restaurant financial objectives by analyzing variances and initiating corrective actions
- Controls purchases and inventory by meeting with market manager, developing preferred supplier lists, reviewing and evaluating usage reports
