Pavitra Bhushan

Senior IAM and Microsoft Entra ID professional with 13 years of experience in identity management, SSO, Active Directory, ADFS, Conditional Access, MFA, and Zero Trust access controls. Experienced in integrating enterprise applications with external IdPs, configuring user journeys and custom policies, and supporting secure authentication across hybrid environments. Strong background in Azure, virtualization, customer-facing consulting, pre-sales support, troubleshooting, and training.

Managing Director/Partner at Bansal Properties (2024-05 – Present)

• Overseeing IT operations and technology support for business systems, user access, endpoint readiness, and day-to-day infrastructure reliability.
• Maintaining business data access, shared resources, backups, and operational continuity across office systems and user environments.
• Applying prior experience in Active Directory, DNS/DHCP, access management, and infrastructure coordination to improve system stability and user productivity.

Sr. Technical Consultant at Adobe (2022-06 – 2024-04)

Contractor

• Collaborated with engineering, sales, and product teams to solve customer issues and deliver secure, scalable technical solutions.
• Configured user journeys and custom policies for sign-up, sign-in, profile edit, and password reset, gaining direct experience in identity lifecycle and secure access design.
• Worked with external IdPs including Microsoft account, Google, and Facebook to support federation and partner integrations.
• Developed and presented a working PoC to external partners, improving integration speed and partner satisfaction.
• Created training materials and SOPs that reduced onboarding time and improved team enablement.
• Technologies used: Single Sign On and REST APIs, and with web services standards such as HTTP, REST, SOAP, and OAuth, SAML 2.0, Azure Entra, working with external IdPs such as Microsoft account, Google, Facebook, and user flows

System Administrator at Coforge Ltd. (erstwhile NIIT Technologies) (2013-05 – 2022-06)

• Acted as SME for Microsoft Entra ID and implemented security controls including Conditional Access, MFA, Identity Protection, and risk-based policies to support a Zero Trust access model
• Supported Microsoft Entra ID and Single Sign-On implementations across hybrid environments.
• Troubleshot Active Directory, domain user groups, and GPO settings in enterprise environments.
• Improved file server migration and DNS/DHCP upgrade activities, contributing to network stability and performance.
• Managed VMware ESXi environments, including VM creation, P2V conversions, vMotion, FT, HA, and DRS.
• Led a team of 15 support executives across roster management, appraisals, and delivery coordination

Training Administrator at NIIT Technologies (2010-04 – 2013-05)

Tech Support Executive at Quatrro BPO Solutions Pvt. Ltd. (2009-08 – 2010-04)

Presales Consultant at NextBrick Solutions Ltd. (2008-07 – 2009-04)

Senior Business Analyst at NIIT Limited (2003-10 – 2008-07)

Master Of Business Administration (MBA) in Information Technology – Guru Gobind Singh Indraprastha University (2001-01 – 2003-01)

Masters Diploma in Software Technology – Uptron Acl (2001-12 – 2001-12)

B.Com. – Delhi University (2000-12 – 2000-12)