Pavitra V

Ambitiously seeking a position to utilize my skills and abilities in a reputed company that offers professional growth. I believe that, my ability to adapt to the industry, resourcefulness and eagerness to learn will help me assimilate the required skill sets to progress through levels of increasing responsibilities.

Risk Reporting Analyst, Risk Services at ANZ SSI PVT LTD (2013-01 – 2015-12)

• Executed Bank-wide Operational Loss Database (BOLD) & Audit reporting activities for key stakeholders
• Provided input for the Risk Forum & Hub meetings which includes details on risk incidents, audit updates, compliance details, legal, HR, transport issues, IT updates and an overall perspective on the health of the off-shore office
• Prepared Compliance reports to monitor ANZ Essentials policy
• Conducted Quarterly Global BOLD review
• Documented business processes handled for knowledge management and training purposes
• Performed ad-hoc reporting & maintained accuracy adhering to timelines
• Contributed process improvement ideas which reduced time taken to prepare the Commercial Audit report from 1.5 working days to 90 minutes
• Organized team learning event, coined the 'Risk Café', which brought about awareness of Assurance activities & built rapport with key Business Assurance Managers
• Conducted the Mid Year Pulse Check for Senior management to identify things on-track and key improvement areas
• Received quarterly award for professional excellence

Assurance Analyst, Commercial Services at ANZ SSI PVT LTD (2010-01 – 2013-12)

Invited by senior management in ANZ, Melbourne to conduct an end-to-end process review of 2 commercial banking products for 2 months (12th Jan-13th March, 2013), as part of a pre-audit process.

• Documented Commercial bills & Indemnity guarantees business processes by interviewing all stakeholders
• Identified process gaps & strategized a solution
• Replaced dated documentation with new process maps created for all functions carried out by the business
• Developed a process improvement roadmap to structure and streamline business workflows
• Transitioned Bank-wide Operational Loss Database (BOLD) and Audit reporting, which involved documentation of procedure guides, training colleagues and delivering timely reports
• Performed Quality Assurance for the credit assessment process
• Functioned as the Subject matter expert for 6 processes in relation to Anti-Money Laundering and Compliance testing
• Handled escalations from frontline staff in Australia and resolved them within 1 business day
• Executed risk reporting for the department that was used in Risk Forum meetings
• Documented processes and handled training of new hires & cross skilling of existing staff
• Conducted mock audits & resolved problem areas, prior to the actual audit, which enabled the department to achieve a high rating
• Contributed process improvement ideas which reduced time taken to complete tasks by 20%
• Transitioned 4 processes from Australia to India, and served as the document author, primary contact, coordinator & trainer
• Involved in process mapping, creation of Share Point portals and QA test script generation
• Performed Risk Assessments for all unsupported applications used by the department
• Streamlined the Key Control testing process to check the effectiveness of the controls put in place to prevent/mitigate systemic risks
• Awarded multiple Certificates of Excellence for quality of work, professional behavior and going the extra mile
• Lauded for my work ethic, subject matter expertise and exhibiting boundary-less behavior

Senior Analyst, Credit Assessment at ANZ SSI PVT LTD (2009-01 – 2010-12)

Analyst, Credit Assessment at ANZ SSI PVT LTD (2008-01 – 2009-12)

Progressive career growth during 7-year tenure with ANZ SSI PVT LTD, culminating in a risk and compliance testing role with the Risk Services department.

Customer Service Associate, Global Accounts Payable [Internal Accounts - non-voice] at IBM GLOBAL SERVICES INDIA PVT. LTD (2005-01 – 2006-12)

Served as a CSA in the third party billing process, which involved establishing relations between vendors & third parties and exercising control over payments.

• Entrusted to handle the documentation & escalations processes; also received cross training in 2 other processes
• Quickly became a trusted assistant to the office manager and earned a reputation for maintaining a positive attitude and producing high-quality work
• Commended for contribution to "Bright Ideas" and the successful implementation of 2 process improvements

Post Graduate Diploma in Financial Management – St.

Josephs

College of Business Administration (2007-01 – 2007-12)

Bachelor of Business Management in Finance – Kristu Jayanti College (2005-01 – 2005-12)

Pre-University course in History, Economics, Commerce, Accountancy – Christ College (2002-01 – 2002-12)

I.C.S.E. Syllabus – Clarence High School (2000-01 – 2000-12)