Pavneesh Thakur

Quality Assurance professional with 6+ years of experience in FMCG and Food Manufacturing Industry across Mondelez, DS Group and Haldiram. Expertise in HACCP, BRCGS, ISO 22000, HALAL, FSSAI compliance, customer complaint handling, CAPA, process audits, supplier quality management and food safety systems. Experienced in leading cross-functional teams, driving continuous improvement projects and supporting successful external audits.

Assistant Manager Shellz – Quality Assurance - Mondelez India Foods Pvt. Ltd. (Cadbury) - Shellz India

(2025-03)

• Leading Quality Assurance and Food Safety operations for Cadbury (Mondelez) products manufactured at Shellz India, ensuring adherence to Mondelez Global Quality Standards, Food Safety Systems and Regulatory Requirements.
• Developing, implementing and maintaining Food Safety Management Systems (FSMS) including HACCP Plans, SOPs, CCP/OPRP monitoring systems and quality procedures in accordance with Mondelez requirements, FSSAI and customer expectations.
• Ensuring effective implementation of GMP, GHP, Allergen Management, Traceability, Hold & Release, Pest Control, Sanitation, Rework Management and Foreign Body Prevention programs across manufacturing operation.
• Conducted Internal Audits, GMP Audits, Process Audits and Food Safety Risk Assessments to ensure compliance with company standards and regulatory requirements.
• Monitored and verified CCPs, OPRPs, and critical process parameters to ensure product quality, food safety and regulatory compliance.
• Reviewed production records, in-process quality records, shelf-life studies and verification activities to ensure adherence to established specifications and standards.
• Led customer complaint investigations through Root Cause Analysis (RCA) and CAPA implementation, driving continuous improvement and enhancing customer satisfaction.
• Conducted Food Safety, HACCP, GMP and Hygiene training programs for production operators, supervisors and contract manpower to strengthen food safety culture and operational excellence.
• Collaborated with cross-functional teams to resolve process deviations, quality issues and non-conformities through data-driven problem-solving and corrective actions.
• Supported successful execution of HACCP, FSSC 22000, ISO 22000, HALAL, Kosher and FSSAI audits through effective documentation control, compliance verification and CAPA management.
• Ensured effective implementation of allergen control, sanitation, line clearance, changeover verification and product release programs as per Mondelez Quality & Food Safety requirements.
• Managed cross-functional teams comprising Production, Quality and Engineering personnel during audits, process validations and continuous improvement projects

Sr. Quality Officer - Dharam pal Premchand Limited, Noida (BABA/DS GROUP) - Noida

(2022-03 - 2025-05)

• Monitored, validated and verified CCPs, OPRPs and Control Measures as defined in FSMS plans to ensure compliance with HACCP, Food Safety and Quality Management System requirements.
• Conducted sensory evaluation, validation studies and challenge tests for Raw Materials and Finished Goods to ensure product conformity and release compliance.
• Led customer complaint investigations, online quality monitoring and CAPA implementation through structured RCA techniques to enhance product quality and customer satisfaction.
• Led Process Audits, GMP Audits and Food Safety Inspections while ensuring compliance with hygiene, sanitation, allergen control and GMP requirements, resulting in improved food safety performance and effective closure of compliance gaps.
• Collaborated with Production, Maintenance and R&D teams to resolve quality deviations, review process performance data, reduce process variability and ensure compliance with internal standards, customer requirements and regulatory expectations, resulting in improved product consistency & operational efficiency.

Quality Officer - Haldiram Snacks Pvt. Ltd. (Noida-68) - Noida-68

(2019-12 - 2022-02)

• Monitored, validated and verified CCPs, OPRPs and Control Measures as per FSMS requirements to ensure product quality, food safety and regulatory compliance.
• Developed and maintained HACCP-based Process Flow Diagrams and Risk Assessment documents for multiple product categories including Salted Peanut, Punjabi Tadka, Panga, Whoopies, Nutcracker and other Namkeen lines.
• Facilitated Quality Wall Meetings with Plant Head, Engineering and Production teams to review quality deviations, analyze root causes and drive effective corrective and preventive actions for continuous process improvement.
• Ensured timely release of Raw Materials, Packaging Materials and Finished Goods through sensory, chemical and physical analysis including Moisture, Salt, Acidity, FFA, Peroxide Value, Oil Content and Bulk Density as per approved specifications.
• Ensured compliance with FSSAI, Legal Metrology and customer-specific regulatory requirements across all product categories and packaging formats.
• Verified and approved packaging artwork, product coding, MRP, batch details, ingredient declarations, allergen statements and statutory labeling requirements for primary, secondary and tertiary packaging materials.
• Successfully led customer complaint management activities by conducting detailed Root Cause Analysis (RCA) using tools such as 5 Why Analysis and Fishbone Diagram, collaborating with cross-functional teams to identify process gaps and implement effective Corrective and Preventive Actions (CAPA). Drove continuous improvement initiatives through complaint trend analysis, operator awareness programs and process optimization, resulting in an 80–85% reduction in recurring customer complaints while en
• Led process improvement initiatives through rejection trend analysis, RCA and CAPA implementation, driving enhanced product quality, process stability and operational efficiency.
• Collaborated with Production, Engineering, NPD and Packaging Development teams to optimize manufacturing processes, support new product launches and ensure successful commercialization.
• Monitored production performance, process deviations and quality losses, implementing corrective actions to reduce rework, waste and customer complaints.
• Spearheaded implementation of 5S, GMP and Best Practices, strengthening food safety culture, workplace organization and compliance across manufacturing operations.
• Supported cost optimization and continuous improvement projects through process standardization, resource utilization improvement and enhanced process controls while maintaining food safety and quality standards.
• Supported cost optimization initiatives through process standardization, waste reduction and effective process controls while maintaining product quality and food safety standards.
• Reduced product rejection and rework through effective RCA, CAPA implementation and process control improvements, resulting in enhanced operational efficiency and cost savings.
• Led cross-functional quality improvement projects involving Production, Engineering and R&D teams, driving process optimization, rejection reduction, cost savings and enhanced food safety compliance.
• Successfully executed pilot-scale and commercial trials for new products, packaging developments and process improvements by evaluating critical process parameters, product quality attributes and food safety controls, ensuring successful commercialization and process standardization.
• Achieved the highest QP Audit score of 83.33% with Zero Non-Conformities (Zero NI) by ensuring robust quality controls, effective Label Control management, and timely Consumer Complaint CAPA implementation.
• Delivered a 10.5% reduction in consumer complaints in 2025 by strengthening complaint management systems, improving CAPA effectiveness and driving cross-functional process improvement initiatives.

B-TECH - BioFood Technology - Deenbandhu sir choturam University (Murthal) Sonipat (2018)

12th - National ser.sec.school, Panipat (2014)

10th - Radha krishan Sr.Sec School, Panipat (2012)