Pawan Jhoka

Systems Administrator with 13+ years' experience installing, configuring, and maintaining Windows Server environments (2012–2022), Active Directory, Group Policy, DNS, DHCP, and File Services. Skilled in server monitoring, performance tuning, capacity planning, patch management, virtualization (VMware/Hyper-V), backup and disaster recovery, and security compliance, with a strong track record of collaborating across infrastructure, network, and security teams and maintaining accurate technical documentation and SOPs.

System Engineer at TNS Pvt. Ltd. (2025-06 – Present)

• Install, configure, and maintain Windows Server environments (2012, 2016, 2019, 2022) across HP DL380, Dell PowerEdge R660xs, and Tyrone rack and blade servers, ensuring high availability and performance.
• Manage and administer Active Directory, Group Policies (GPO), DNS, DHCP, and File Services, including user account management, permissions, and security policies.
• Perform server monitoring, performance tuning, and capacity planning, and monitor system logs to proactively identify and resolve issues.
• Implement server patching, upgrades, and security updates, and administer virtualization platforms including VMware and Hyper-V.
• Troubleshoot server, network, and application-related issues, manage backup and disaster recovery processes, and collaborate with infrastructure, network, and security teams.
• Ensure compliance with IT security standards and best practices, and prepare and maintain technical documentation and SOPs.

Server Support Engineer at IND Innovation Pvt. Ltd. (2024-10 – 2025-06)

• Managed and maintained HP DL380 rack servers and BL460c blade servers, including firmware updates and hardware diagnostics to ensure reliable performance.
• Administered storage environments including RAID configuration, capacity planning, and backup operations to ensure availability and integrity of data.
• Diagnosed and repaired hardware for servers, desktops, and laptops, including driver and software installations, resolving technical support requests.
• Coordinated with vendors to resolve hardware and network equipment issues promptly, minimizing downtime.

System Administrator at Holtec Consulting Pvt. Ltd. (2024-02 – 2024-10)

• Administered storage systems including RAID configuration analysis and capacity planning, monitoring performance to support high availability.
• Troubleshot and repaired server, desktop, and laptop hardware, including driver and software installations, resolving technical support requests.
• Coordinated with vendors and internal teams to resolve server hardware issues and maintain system uptime.

System Administrator at HPE at CBIC Gov. Project (Softenger India Pvt. Ltd.) (2017-03 – 2020-11)

• Managed user accounts and permissions and supported domain configuration, maintaining accurate documentation of systems and access changes.
• Resolved escalated technical support tickets via HPSM within SLA thresholds, troubleshooting hardware and software issues.
• Supported incident response and problem resolution for infrastructure-related issues, performing root cause analysis to prevent recurrence.

System Operation Analyst at HP India Pvt. Ltd. – FIS Project (Net Connect Global Pvt. Ltd.) (2015-01 – 2017-01)

• Managed MS Outlook and Exchange email systems and configured Avaya/Cisco phone and network equipment for end users.
• Installed and configured VPN clients, antivirus software, and critical enterprise applications, supporting systems security and access control.
• Provided technical support and troubleshooting for PCs and network devices, resolving hardware and software issues.

Desktop Engineer at Perfact Digital Print Pvt. Ltd. (2011-12 – 2014-12)

• Performed OS installations, driver configurations, and PC imaging for end-user systems.
• Handled network troubleshooting, domain joining, and printer maintenance.
• Delivered comprehensive technical support and resolved user issues effectively.

Bachelor of Computer Applications in Computer Applications – Sikkim Manipal University (2008-06 – 2011-06)

Polytechnic Diploma in I.T. in Information Technology – R.J.LB Loharu (2002 – 2005)