Pawan Jhoka

Results-driven System Administrator with 13+ years of IT infrastructure experience spanning server management, network administration, cloud platforms (AWS), and enterprise-level IT support. Proven expertise in Windows Server (AD, DNS, DHCP), HPE rack & blade servers, Proxmox VE virtualization management), and ITSM-based incident management.

System Engineer (System Administrator) at TNS Networking Solution Pvt. Ltd. (2025-06 – Present)

• Manage and maintain HPE DL380 rack servers and Tyrone servers, including firmware updates and hardware diagnostics.
• Deploy and manage virtual machines (VMs) on Proxmox VE; configure VM networking, storage pools, and snapshots.
• Configure and administer Windows Server roles: Active Directory (AD), DHCP, and DNS.
• Monitor Proxmox cluster health via web UI and CLI; perform live migrations, backups, and resource allocation for hosted VMs.
• Monitor system health, apply patches, and ensure server availability and security compliance.

Server Support Engineer at IND Innovation Pvt. Ltd. (2024-10 – 2025-06)

• Administered and maintained HPE DL380 rack servers and BL460c blade servers; handled firmware updates and hardware diagnostics.
• Managed server configurations, OS deployments, and system performance monitoring.
• Coordinated with vendors to resolve hardware escalations; provided desktop and laptop support.

Executive L1+ Engineer at Kariox IT Solution (Holtec Consulting) (2024-02 – 2024-10)

• Configured and managed email systems including MS Outlook and Thunderbird (POP3, IMAP, SMTP).
• Resolved escalated technical issues; supported video conferencing tools (Zoom, Microsoft Teams).
• Managed tickets and SLA-based resolution through Jira for hardware, software, and networking issues.

Service Desk Engineer L2 at HPE at CBIC Gov. Project (Softenger India) (2017-03 – 2020-11)

• Managed user account administration, domain configuration, and network printer troubleshooting.
• Resolved escalated tickets via HPSM ensuring adherence to SLA timelines.
• Deployed and configured thin clients, VPN clients, and enterprise software tools.

System Operation Analyst at HP India Pvt. Ltd. / FIS (Net Connect Global) (2015-01 – 2017-01)

• Managed MS Outlook and Exchange email systems; configured Avaya/Cisco IP phones.
• Installed and maintained VPN clients, antivirus software, and business-critical applications.
• Provided hardware and software troubleshooting for PCs and network infrastructure.

Desktop Engineer at Perfact Digital Print Pvt. Ltd. (2011-12 – 2014-12)

• Performed OS installations, driver configurations, and PC imaging across the organization.
• Handled domain joining, network troubleshooting, and printer maintenance.

Bachelor of Computer Applications in Computer Applications – Sikkim Manipal University (2008-06 – 2011-06)

Polytechnic Diploma in Information Technology – R.J.L.B. Loharu, Haryana (2002 – 2005)