Customer Experience Specialist with 10 months of international support experience
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Customer Experience Specialist with 10 months of international support experience in the Airbnb process, focusing on payments, refunds, escalations, and policy compliance. Strong communication skills, with a proven ability to handle high-pressure cases accurately and professionally. Completed SPL-level aviation training, gaining knowledge of aviation basics, safety, and RT communication. Fast learner with a strong attention to detail, and consistent performance in demanding environments.
Back Office Executive - Vodafone Australia - Tech Mahindra, Mumbai, India
(2026-01)
Detail-oriented Back Office Executive with experience in handling operational cases, coordinating investigations, and providing resolution updates to customers. Skilled in case management, cross-functional coordination, issue resolution, and maintaining high accuracy in a fast-paced environment. Strong communication and problem-solving abilities with experience working under SLA and quality standards.
Airbnb- Payments & Customer Experience Associate - Teleperformance - Mumbai, India
(2025-02 - 2026-01)
Handled payment resolutions, refunds, and high-priority customer cases for Airbnb through Teleperformance, ensuring accurate decisions aligned with global policies. Delivered consistent quality results through strong analysis, empathy, and attention to detail.
High School Diploma - Patkar Varde College (2023-04) Mumbai
BBA - Business Analytics - NMIMS Mumbai, Maharashtra
