Project Manager - Capgemini Technology Services
(2014-09)
Leading a team of 15 engineers (.Net, SharePoint, Full stack developers and Automation engineers) to design and implement digital products (Portals, Dashboards, Event sites) and automation initiatives that improved delivery efficiency by up to 30%.
- Responsible for overall planning and execution of multiple Microsoft 365 projects
- Lead generation by driving campaigns calls
- Owned client interaction for requirement gathering, due diligence, gap analysis and translating them into a scalable solutions
- Converted client requirements and strategy into detailed prototypes, architecture, proposals and recommending best suited solutions
- Developed project timelines, budgets, and resource allocation strategies to ensure cost efficiency and timely delivery
- Extensive experience driving digital transformation and accelerating adoption of Microsoft 365, Copilot, and agentic AI solutions
- Hands-on experience in creating CoPilot AI Agents for sales community
- Skilled in leading cross functional team of UX/UI designers, developers and stakeholders to deliver projects
- Orchestrated GTM activities to ensure synchronized product documentation, marketing collateral, and sales training for new feature launches
- Delivered projects under budget and consistently met 100% of committed timelines across a portfolio of 20+ concurrent digital and automation initiatives
- Developed governance plan, logical architecture, site templates, user permissions, site design, external user access, prototyping of entire site
- Built enterprise-level maturity model frameworks used as benchmarks for 8+ major transformation projects and identified optimization opportunities that resulted in up to 30% gains in delivery efficiency
- Acted as a bridge between technical and business teams, improving cross-functional alignment and reducing requirement ambiguities by 40%
- Developing and managing budgets for projects, ensuring cost efficiency without compromising on quality
- Created project documentation including user guide, FAQs and conducted training/demo sessions with end users, stakeholders and vendors associated with the project
- Engaged with stakeholders and development team to ensure the successful delivery of the project
- Proven ability to partner with engineering, sales, architects, and customer stakeholders to deliver scalable AI automation, streamline delivery processes, and enable enterprise‑wide adoption of agentic and autonomous workflows
- Provided strategic and technology consulting to 50+ internal and external stakeholders, translating customer and platform needs into comprehensive roadmaps and backlogs with over 300 functional and technical requirements
- Engaged customers through recurring reviews, achieving 95% customer satisfaction through OTACE while driving automation enhancements that reduced manual workload by 2,000+ hours annually
- Ensuring weekly/monthly updates are provided to stakeholders on the progress of projects
- Coached and mentored a team of 15+ developers, contributing to measurable career progression and supporting long-term succession planning
- Led resource planning, recruitment, and budgeting activities, ensuring optimal staffing for 10+ project streams and supporting long‑term succession planning
- Delivered automation solutions using Power Automate and MS Copilot that improved process accuracy by 98%
- Cultivating a culture of accountability, teamwork, and continuous improvement within the development team
Project Manager - IBM India Pvt. Ltd.
(2010-07 - 2014-09)
- Oversaw end-to-end project management for the North America BU, successfully delivering 95% of projects on or ahead of schedule while ensuring adherence to quality and compliance standards
- Coordinated with Delivery Managers, Solution Architects, and Technical Sales across 20+ engagements annually, ensuring 100% on-time delivery of DOUs and accelerating approval cycles by up to 25%
- Responsible for creating SOWs for the ongoing projects
- Created 15+ capability statements for IBM domains and technology areas, improving proposal turnaround time by 30% and supporting business development teams in winning new deals
- Partnered with sales, bid managers, proposal managers, writers, and graphics teams to source, refine, and structure content for 40–50 customer proposals per year, contributing to a proposal win-rate improvement of 18–22%
- Led a team of 4 analysts supporting the Europe region, achieving 100% resource utilization, reducing rework by 35%, and increasing team productivity through structured training programs
- Responded to multiple PQQs and ITTs annually, maintaining a 100% compliance score and advancing the organization to the next stage of bidding in over 70% of submissions
- Managed incoming requests through a tracking tool, allocating work based on complexity and maintaining SLA adherence of 98%, while supporting an annual workload of 200+ requests
Analyst and Consultant - Accenture, HCL, Mindtree Consulting
(2006-12 - 2010-06)
Worked with Accenture, HCL and Mindtree Consulting as an analyst and consultant, playing a role of SharePoint SME for North America and European clients.
