Pawan Kumar Yadav

Experienced IT System Administrator & Admin with 6 years of hands-on experience in managing IT infrastructure, system support, and administrative operations. Strong expertise in server and network administration, troubleshooting hardware and software issues, IT asset management, vendor coordination, and office administration. Proven ability to ensure system reliability, data security, and smooth day-to-day operations while providing effective technical and administrative support across the organization.

Manager - IT & Admin at Realinfinity Realty Pvt Ltd (2025-10 – Present)

• Administer and maintain the company website, domains, business profiles, and social media platforms, ensuring availability and brand consistency.
• Manage Google Workspace and Microsoft 365 environments, including user provisioning, access control, security policies, and mailbox administration.
• Oversee administration of business applications such as SalaryBox, Callyzer, WhatsApp API, and AI-based support tools as per organizational requirements.
• Manage IT infrastructure, including physical and virtual servers across Windows and Linux environments, ensuring high availability, performance, and security.
• Provide comprehensive OS management (Windows, Linux, macOS), covering patching, monitoring, backups, virtualization, and troubleshooting.
• Configure, manage, and troubleshoot network infrastructure including switches, routers, and firewalls, ensuring minimal downtime and secure connectivity.
• Support and maintain EPABX, telephony, biometric, and security systems for smooth and secure business operations.
• Deliver end-user technical support (L1–L3), resolving hardware and software issues and conducting basic user training.
• Manage office IT operations and facilities-related systems, coordinating with vendors when required.

IT Admin Executive at SPS Technocrats Pvt Ltd (2024-09 – 2025-09)

• Led end-to-end IT operations including Windows Server 2022, Azure AD, cPanel, ERP and Google Workspace administration.
• Managed IT infrastructure and network administration, including domain management, FortiGate firewalls, switches, routers, access points, and IP CCTV systems.
• Performed system administration, documentation, reporting, and implemented backup & recovery strategies for servers and PCs.
• Administered and monitored IT monitoring tools to ensure system performance and availability.
• Created, configured, and managed on-premise virtual machines on Windows server.
• Provided daily ERP application support, troubleshooting issues across multiple departments.
• Oversaw installation, configuration, and maintenance of hardware, software, networking, and peripherals across data centers and NOC rooms.
• Installed and managed network printers, Wi-Fi infrastructure, switches, and routers.
• Managed and supported 125+ workstations, ensuring optimal performance and uptime.
• Ensured continuous uptime of all network equipment (firewalls, routers, switches, access points).
• Performed basic SQL Server administration, including backup and restore (Visual Studio 2014 SQL).
• Delivered desktop and server troubleshooting, providing support via phone, email, chat, and remote tools.
• Coordinated with remote offices and external teams to resolve technical issues efficiently.
• Applied strong business understanding to optimize IT operations and service delivery.

IT Executive at EZ Lab Pvt Ltd (2020-02 – 2024-09)

• Managed IT operations and network administration, including Google Workspace, domain management, Cisco & FortiGate firewalls, switches, routers, access points, and IP CCTV systems.
• Performed system administration, documentation, reporting, and backup & recovery across Windows 7/8/10/11 environments.
• Ensured proper maintenance and functionality of printers, tablets, iPads, desktops, and laptops.
• Administered software assets and license subscriptions, ensuring compliance and cost control.
• Maintained IT infrastructure, including server operating systems and network switches.
• Managed setup, configuration, and ongoing support for desktop and laptop hardware and software.
• Delivered end-user support via remote desktop tools, email, phone, and on-site assistance.
• Implemented and supported cloud security best practices across AWS and Microsoft Azure platforms.
• Administered and supported Windows 10/11, macOS, and Ubuntu operating systems.
• Resolved multi-tier technical issues (L1–L2) on a daily basis using remote support tools.
• Configured and maintained network services, ensuring reliable internet and intranet connectivity.
• Provided cross-department ERP application support, minimizing downtime and business disruption.
• Implemented and managed IT infrastructure upgrades to support organizational growth.
• Configured and administered Azure AD, Google Workspace (G Suite), and Microsoft 365, including Intune, Outlook, OneDrive, SharePoint, and Office applications.
• Installed, configured, and troubleshot EPABX telephone systems (Mi Voice Office 400 – Mitel Digital & IP Phones).
• Performed daily and weekly backup operations and supported disaster recovery planning.

Mathematics, Physics, Computer Fundamentals – Dr. B. R.

Ambedkar

University, Agra

PG Diploma in Computer Hardware & Networking in Computer Hardware, LAN/WAN, Windows Server, Network Troubleshooting – Govt.

Polytechnic

College, Ghaziabad (2021)

Computer Networking & Cyber Security – ALTTC Training Centre, Ghaziabad