Pawan Rao

Results-driven Restaurant General Manager and F&B Controller with 15+ years of progressive experience across leading QSR and fine-dining brands in India, Kuwait, and Oman. Proven track record in restaurant operations, team leadership, food cost control, inventory management, and driving profitability while delivering consistently high standards of customer service and food safety compliance.

Restaurant General Manager & F&B Controller - Blue Water Grille - New Delhi

(2023-01)

• Overseee full-scale restaurant operations, ensuring consistent service quality, guest satisfaction, and adherence to brand standards.
• Manage food and beverage cost control, inventory, and procurement to optimize profitability and minimize wastage.
• Lead, train and mentor front-of-house and back-of-house teams to maintain high performance and staff retention.
• Monitor sales performance and implement strategies to drive revenue growth and operational efficiency.

Restaurant General Manager - Burger King - Oman

(2022-01 - 2023-12)

• Directed daily restaurant operations across shifts, ensuring compliance with food safety and hygiene standards.
• Managed staff scheduling, performance evaluations, and on-the-job training programs.
• Controlled inventory and food costs to support profitability targets.

Assistant Restaurant Manager - KFC Americana - Kuwait

(2018-01 - 2022-12)

• Supported full-scale restaurant management in driving sales, customer service, and team performance.
• Coordinated shift management and ensured smooth restaurant operations during peak hours.
• Maintained quality control and food safety compliance across all stations.

Assistant Restaurant Manager - KFC - Punjab

(2016-01 - 2018-12)

• Assisted in managing daily operations, staff supervision, and customer service standards.
• Contributed to inventory management and cost control initiatives.

Supervisor - KFC - Punjab

(2014-01 - 2016-12)

• Supervised shift operations, ensuring efficient service and adherence to company procedures.

Team Member - KFC - Delhi

(2011-01 - 2014-12)

• Delivered front-line customer service and supported core restaurant operations.

Bachelor of Arts - B.A. - Delhi University

12th Standard - CBSE, Delhi

10th Standard - CBSE, Delhi