Payal Ballu

Detail-oriented and results-driven professional seeking an Operations Executive / Officer role. Leverages a strong foundational background in data interpretation, market analysis, and client engagement to optimize workflows, enhance structural productivity, and maintain seamless service delivery. Proven track record at Axis Bank Pvt Ltd in managing client relations, organizing structured workflows, and executing cross-functional tasks under tight deadlines.

Exceptional problem-solving, time management, and team collaboration skills aimed at streamlining operational processes and driving organizational efficiency.

Operations & Sales Officer at Axis Bank Pvt Ltd (2025-08 – 2025-06)

• Streamlined daily operational routines and client workflows to ensure compliance with banking standards and minimize service turnaround time.
• Managed comprehensive client engagement data, analyzing market preferences to assist in refining regional service models.
• Coordinated and organized corporate workshops and client events, overseeing resource allocation, scheduling, and cross-departmental logistics.
• Maintained robust CRM records, effectively acting as a core liaison between clients and back-office functional teams to resolve service bottlenecks.

Bachelor of Science in B.Sc. – Guru Nanak National University, Nakodar, India