Payal Bharote

OpenText Exstream / ECM Developer with 3+ years of experience in Customer Communication Management (CCM), specializing in designing and developing high-volume, data-driven customer communications. Skilled in Communication Builder, StoryTeller, and Exstream Designer with hands-on experience in XML/JSON data mapping, template creation, and document lifecycle management. Exposure to OpenText ECM concepts including content management, workflows, and user permissions.

Seeking opportunities in Exstream/ECM development. Basic exposure to OpenText Exstream Cloud and Cloud Native concepts with a strong willingness to learn and adapt to modern technologies.

Custom Software Engineering Analyst (Exstream Developer) - Accenture - Mumbai

(2021-11 - 2025-05)

Exstream Developer - Accenture - Mumbai

(2024-04 - 2025-05)

Project: Merck (Pharma Domain)

• Designed and developed high-volume customer communications using Communication Builder and StoryTeller
• Built automated document workflows ensuring accuracy and compliance with business standards
• Implemented dynamic content, conditional logic, and reusable components
• Performed document testing, validation, and optimization

Exstream Developer - Accenture - Mumbai

(2023-05 - 2024-03)

Project: Fennia (Insurance Domain)

• Developed insurance documents using Exstream Designer and Design Manager
• Implemented XML/JSON data mapping for dynamic document generation
• Created multi-language templates with conditional logic and reusable variables
• Worked on complex document structures including 2-pass processing and control switches
• Generated optimized PDF outputs for high-volume processing

Exstream Developer - Accenture - Mumbai

(2021-11 - 2023-04)

Project: Kaiser Permanente (Healthcare Domain)

• Supported UI and document-related issue resolution through Jira
• Performed unit testing, regression testing, and ADA compliance testing
• Created flow context and flow models for communication orchestration
• Collaborated with cross-functional teams for timely delivery

WordPress Developer - JK Technosoft Ltd. (Client: Thomas Cook) - Mumbai

(2020-01 - 2021-10)

• Developed and maintained responsive websites
• Customized templates and integrated plugins
• Performed UI testing and cross-browser compatibility checks

Web Developer / SEO Analyst - Improsys Technology - Pune

(2017-10 - 2019-05)

• Developed websites using HTML, CSS, and WordPress
• Performed basic SEO optimization and website enhancements

B.E. - Electronics & Communication - Dr. B.A.M.U (2016)

Diploma - Electronics Production & Maintenance - DOEACC (2012)

SSC - Maharashtra State Board (2009)