Payal Bodhak

Motivated and detail-oriented B.Sc. Microbiology graduate with over 3 years of professional experience across BPO and MNC environments, including WNS Global Services. Experienced in customer verification, identity verification, facial activity review, quality control, operations, documentation, customer communication, and process management.

Possess strong analytical and problem-solving abilities, excellent attention to detail, adaptability, teamwork, and a commitment to maintaining accuracy and compliance. A quick learner and performance-focused professional seeking a challenging opportunity to leverage my operational expertise and transferable skills, contribute to organizational success, and achieve continuous professional growth.

Senior Associate & QC Management at WNS Global Services (2025-01 – Present)

Performed customer document verification and facial structure verification to identify potential fraudulent activities, ensuring accuracy, authenticity, and adherence to process guidelines.

• Sr. Associate as a customer services representative for 3 years at Onfido
• Started career as analyst then got promoted as Mentor, Quality analyst, Subject matter expert, Supervisor
• Have handled 10 analysts and responsible for overall people, performance and delivery metrics for team and account level
• Assisted new analysts with processing and data extraction-related queries and resolved process-related issues
• Successfully managed INTERNAL AUDITS and EXTERNAL AUDITS with zero major findings over one consecutive year, leading the recertification and improved client trust

Associate at WNS Global Services (2024-01 – 2024-12)

Performed customer document verification and facial structure verification to identify potential fraudulent activities, ensuring accuracy, authenticity, and adherence to process guidelines.

• Proficient in Global KYC procedures and document verification, ensuring compliance with regulatory standards and mitigating financial crime risks
• Skilled in escalating AML (Anti-Money Laundering) issues, ensuring prompt action and compliance with regulatory protocols
• Working on Politically Exposed Persons (PEP) screenings, utilizing advanced tools (Public Domain, World Check, NLP Tool, Onfido) and databases to identify individuals with political affiliations or public office positions, ensuring thorough due diligence and compliance with anti-money laundering regulations
• Experienced in transaction monitoring to detect and investigate suspicious financial activities, ensuring compliance with regulatory standards
• Proficient in conducting Enhanced Due Diligence (EDD) investigations, ensuring thorough risk assessment and compliance with regulatory standards
• Hands-on experience with Onfido for customer onboarding, ID verification, and AML screening including sanctions, compliance with regulatory standards

Associate, QC Department at Suma Soft Pvt. Ltd.

Developed and maintained detailed audit reports for management, outlining key findings and recommendations.

• Handled high-volume inbound and outbound calls, providing exceptional customer service and support
• Evaluated and processed loan applications, tractor loan, ensuring compliance with company policies and regulatory requirements
• Conducted thorough credit analyses to determine applicant's creditworthiness and assess risk

Customer Support / Verification at RBI Credit Card Process (2017-01 – 2017-12)

• Assisted customers with credit card-related inquiries and verification procedures
• Supported sales confirmation and customer communication activities
• Built strong customer-handling, coordination, and relationship-management skills

Bachelor of Science in Microbiology – Padmashri Vikhe Patil Senior Medical College, Savitribai Phule Pune University (2021-01 – 2023-12)

Higher Secondary Certificate in Science – St.

Teresa

Girls' High School, Haregaon (2018-01 – 2019-12)

Secondary School Certificate – MKSSS Karvenagar School, Pune (2017-01 – 2017-12)