Payal Gurung

Aspiring Copywriter and Content Writer with strong skills in creative writing, storytelling, social media content creation, and audience engagement. Experienced in adapting communication for different audiences through customer service and content creation. Passionate about crafting compelling captions, scripts, blogs, and brand-focused content that connects with readers and drives engagement.

Senior customer service executive - Venturesathi - Rourkela, Odisha

(2024)

• Communicated effectively with customers to resolve queries and ensure satisfaction.
• Adapted communication style according to customer needs and situations.
• Developed strong written and verbal communication skills.
• Handled customer interactions professionally in a fast-paced environment.
• Strengthened problem-solving, interpersonal, and relationship-management skills.

Higher Secondary - Science Stream - Higher Secondary (12th), Science Stream Government Autonomous College, Panposh (2022)

Secondary Education - Pragati Public School (2020)

Bachelor of Science - Chemistry Honours