Payal Malhotra

Dynamic and results-driven Human Resources professional with progressive experience spanning Talent Acquisition, Onboarding, and HR Operations. Demonstrated capability in managing the end-to-end employee lifecycle, building robust candidate pipelines, and seamlessly aligning HR strategies with operational goals. Adept at navigating both corporate setups and fast-paced organizational cultures to foster a collaborative work environment, streamline administrative compliance, and support organizational growth.

HR Manager - Techwin Labs - Mohali, Punjab

(2025-09 - 2025-12)

• Spearheaded core HR operations, aligning talent acquisition strategies with urgent departmental hiring needs.
• Led full-cycle recruitment workflows for technical and non-technical tracks, effectively optimizing sourcing channels to minimize time-to-hire.
• Served as an objective strategic bridge between management and employees, driving proactive engagement initiatives and grievance management.
• Overhauled internal employee documentation and database frameworks to reinforce records compliance.

HR Associate / People Officer - Trident Group - Punjab

(2025-01 - 2025-05)

• Managed large-scale corporate HR workflows focusing on employee life-cycle touchpoints and structural data compliance.
• Collaborated closely with cross-functional leadership to monitor staffing requirements and facilitate structured inductions.
• Championed corporate employee relations initiatives, processing qualitative feedback loops to improve workplace retention strategies.

Office Administrator (HR & Recruitment Lead) - Technospecs Technologies - Mohali, Punjab

(2022-05 - 2025-01)

Entrusted with full ownership of core human resource and talent sourcing functions based on institutional delivery.

• Independently owned and executed the end-to-end recruitment lifecycle, consistently matching specialized talent to open requirements across diverse team structures.
• Designed and deployed a structured onboarding blueprint that systematically decreased new-hire time-to-productivity while bolstering early retention.
• Governed organizational administration alongside human resources functions, orchestrating attendance management, leaves, and database auditing.
• Acted as the primary point of contact for internal employee relations, successfully resolving policy queries to stabilize workplace morale.

Customer Support Executive - Teleperformance - Remote

(2021 - 2022)

Term concluded due to planned company-wide client account ramp-down.

• Delivered high-tier customer support matrices, processing client inquiries while strictly maintaining service level agreements.
• Cultivated key professional proficiencies in crisis de-escalation, conflict resolution, and analytical problem-solving.

Bachelor of Education - B.Ed. (2018 - 2020)

Bachelor of Science - Bioinformatics (2015 - 2018)