Peliza Pooja

Certified Front Office Associate (NSQF Level 4) with formal professional training from Frankfinn Aviation Services (certified under Skill India & THSC) and a Bachelor's degree in English. Strong interpersonal and verbal communication skills paired with expertise in patient reception, registration desk management, appointment scheduling, and multi-department coordination. Aiming to deliver high-quality front-desk and patient-care coordination in a premier healthcare facility in Patna.

Front Office Operations Trainee at Frankfinn Aviation Services / Skill India

• Trained in managing front-desk operations according to National Occupational Standards (NSQF Level 4).
• Simulated real-world patient and customer query handling, desk reception, and conflict mitigation.
• Developed expertise in visitor management, phone etiquette, and inter-department coordination.

Bachelor's Degree in English – Lalit Narayan Mithila University (LNMU)