Senior Salon Manager at Salon (2024-12 – Present)
Manage a team of 12 staff and their Salon functions related to Service Value. Achieving top line and bottom line budgets of the Salon.
- Allocating individual Service Value (Target to be fixed us achieved) & analysing targets on daily / weekly basis, analysing achievements / shortfalls & action plan for the same
- Ensuring that the sales team has adequate Service knowledge & are well informed about company policies & Service so as to provide hassle fee customer service
Salon Manager at Salon (2023-12 – 2024-11)
Store Sale Manager at Spencer's Retails Ltd. (2000-05 – 2023-12)
Manage a team of 18 staff and their operational functions related to retail sales. Achieving top line and bottom line budgets of the Salon.
- Ensuring that the new consignment arrival & replenishment happens regularly with the warehouse
- Having proper review on damages, imitating proper steps to control on damages, keeping a view on the rectifiable stocks at the warehouse, having proper control on shrinkages etc.
- Allocating individual sales (Target to be fixed us achieved) & analysing targets on daily / weekly basis, analysing achievements / shortfalls & action plan for the same
- Manpower allocation & staff training keeping a track of the performance of the staff, educating & developing staffs
- Staff appraisal & feedback on strength's & areas of improvements
- Ensuring that the sales team has adequate product knowledge & are well informed about company policies & producers so as to provide hassle fee customer service
Store Department Manager at Spencer's Hyper Market (2022-04 – 2023-10)
Store Sales Manager at Spencer's Retail Ltd. (2018-04 – 2022-03)
- Profit and Loss statement / accounts of the store
- Operational Efficiency & Shrinkage prevention and Control
- Achieving top line and bottom line budgets of the store
- Stock Management and Inventory control
- Controlled and maintained Proses and FSSA Audit @ a bow 93%
Store In charge at Spencer's Retail Ltd. (2010-04 – 2018-03)
Controlled and maintained store shrinkage @ below 0.65%
- Shrinkage prevention and Control
Supervisor at Spencer's Retail Ltd. (2006-04 – 2010-03)
- Coordinate with local vendors for effective and efficient replenishment's
- Competitor Market analysis - Report to be compiled on a monthly basis
- Cashiering - Trained and multi skilled to handle various divisions with the shop floor
- Constantly achieving the department target, month on month
Supervisor at Food world Retail Ltd. (2004-04 – 2006-03)
Customer Service Assistant at Food world Retail Ltd. (2002-03 – 2004-03)
- Provided support to the sales team, ensuring all sales and service objection were met
- To maintain my brand, as per the company standard
- Customer service is most important
- Constantly achieving the department target, month on month
Customer Service Assistant (Part Timer) at Food world Retail Ltd. (2000-05 – 2002-02)
