Peter Madhan

IT infrastructure professional with 18+ years of System Administration experience in an educational environment and 2+ years as a Service Engineer. Experienced in managing IT infrastructure, end-user support, networking, Active Directory, virtualization, security, backup and recovery, IT assets, vendor coordination and technical operations. Currently working as a System Analyst supporting ERP implementation, medical equipment interfaces, CCTV and day-to-day IT infrastructure.

Strong background in L1/L2 support, troubleshooting, root-cause analysis and maintaining reliable IT services.

System Analyst at Tagore Medical College and Hospital (2026-01 – Present)

• Support ERP implementation and coordinate technology requirements across the organization.
• Manage medical equipment interface activities and support integration-related IT requirements.
• Manage and maintain CCTV infrastructure and coordinate troubleshooting and maintenance.
• Manage laptops, desktops, printers and other IT equipment, including configuration, deployment and troubleshooting.
• Oversee IT inventory, asset tagging, procurement and lifecycle management.
• Install, configure and update operating systems and business applications.
• Set up employee workstations and support IT onboarding/offboarding activities.
• Maintain and troubleshoot network, VPN, internet connectivity and Wi-Fi infrastructure.
• Manage user accounts and access rights across internal systems and platforms.
• Ensure backup, recovery and security measures are implemented and maintained.
• Provide first-line IT support and coordinate with external vendors/service providers.
• Monitor system performance, proactively address issues and document configurations and changes.

System Administrator at SSM School

18 Years

• Managed and maintained school-wide IT infrastructure with focus on availability, security and reliable operations.
• Administered laptops, desktops, printers, servers and other IT equipment.
• Managed IT inventory, asset tagging, procurement and equipment lifecycle activities.
• Installed, configured and updated operating systems and software applications.
• Set up user workstations and supported employee onboarding/offboarding.
• Maintained and troubleshot network, VPN, internet connectivity and Wi-Fi infrastructure.
• Managed Active Directory user accounts, password resets and Group Policy administration.
• Supported access rights and user account management across internal systems.
• Implemented and maintained data backup, recovery and security measures.
• Provided L1/L2 technical support and resolved hardware, software and network issues for more than 1,500 employees and 10,000 students.
• Performed remote and on-site troubleshooting, root-cause analysis and technical support.
• Coordinated with external vendors and service providers for hardware, software and infrastructure support.
• Supported IT audits and compliance with organizational policies and security standards.
• Documented infrastructure processes, configurations and changes and monitored system performance.

Service Engineer at Web Network Pvt. Ltd.

2+ Years

• Provided service and support for IT network installations and system maintenance for clients.
• Diagnosed and repaired technical issues while minimizing downtime and supporting customer satisfaction.
• Assisted with configuration and deployment of network devices and routine infrastructure maintenance.

M.Sc. in Computer Science – Annamalai University (2023)

BBA in Bachelor of Business Administration – Annamalai University (2012)

HDCHN in Higher Diploma in Computer Hardware and Networking – SISI (2004)

ITI in Electrical – PSB ITI College