SAP Manager - Opella Healthcare Pvt Ltd. - Hyderabad
(2026-03)
Managing Support Project across MDM within Opella for Vendor Master, Customer Master, Finance Master and Material Master
- Take care of complete master data across the globe w.r.t MDM and MDG
- Training and mentoring to the team
- Data Validations, enrichment, cleansing and deployment and data delivery
- Responsible for escalations and RCA
- Ticket analysis and routing, assigning and maintain all tracks within MDM
- Working on Drumbeat and sharing daily, weekly, monthly metrics
SAP Manager - HTC Global Services - Bengaluru
(2022-11 - 2025-02)
Managed SAP MDM projects with modules SD/MM/PP/PM/ABAP/BIZTALK/SECURITY & SOX/FICO (ECC and S/4 Hana) for clients including IFFCO and SI Labs
- Tasks include resource planning, Blueprint, requirement gathering, loads, solution, sign off and delivery
- Own documentation for area of responsibility, including Standard Operating Procedures (SOPs), Work Instructions (WIs), and other relevant documents
- Ensure integration across systems / platforms and lead data cleansing, creation, conversion and validation as required
- Monitor and improve data quality metrics, identifying and resolving inconsistencies
- Support the deployments of Customer Master Data transformation projects across IT and business functions
- Lead operational and governance meetings with internal teams and various stakeholders (e.g., Supply Chain Functions, Tech & Data partners, External Third Parties, etc.)
Project Lead - Tech Mahindra - Hyderabad
(2020-07 - 2022-10)
Working in master data and with all the Land scape environment for implementation and support. Implementing SAP ERP master data and related Master Data Technology & tools development and maintenance of master data rules for GSK UK biggest Health & Pharmacy Company across the world.
- Collaboratively lead discussions with supply chain, commercial, purchasing, marketing, finance and other teams to drive alignment and define data and process requirements
- Monitoring master data processes cross data objects (material, customer, vendor and Finance)
- Performing master data analysis, relational and multidimensional database concepts; leading incident and problem management Inc. for acquiring data creation requests
- Facilitate continuous improvement of existing data design, process, and templates to deliver better business outcomes by collaborating with Functions, Regions and key stakeholders
- Extending support over operational service with knowledge transferring where seen fit in line with MDM Operating Model – focusing on the Data Quality and Service teams
- Develop and implement Customer Master Data Management strategy and governance framework
- Ensure compliance with data quality standards and regulatory requirements
- Develop and implement improvements to processes and technologies; drive adoption across the organization
- Leveraging skills in embedding the Data Quality Methodology into the operating model as deployed by CERPS including adherence and maintenance of EDMO Data Standards and Data Quality Reports as and when required
- Creating data quality rules, metrics and parameters for the relevant scope of MDM data elements following standards setup by MDM and CoE
- Administering output from data quality tool and coordinating resolution for errors identified with MDM CoEs
- Controlling the quality of data elements critical to the success of the CERPS and core single instance solution
- Preparing future market deployments migrating to CERPS for supporting Integration Lead Data Quality monitoring direction
- Developing communication for the individual audiences for data metrics, data quality reports generation and KPIs (Reports, Dashboards, Presentations)
- Reviewing the design and developing data quality dashboard on periodic basis highlighting process efficiencies to the ERP Integration Lead
- Good exposure on Material/Vendor/Customer/Bank Master and also cross functional modules such as FICO,SD,CHM,PP,PM,QM etc.
Process & Project Lead - Genpact - Hyderabad
(2011-05 - 2020-07)
Data Migration Project and Support in SAP for UK biggest Health & Hygiene Company. Worked on SAP MDM (ECC and S/4Hana)
- Define the scope, prepare systems, Cleanse data, Map tasks, Migrate data, Validate, Train users, Support business for Migration Project
- Developed source list for materials, releasing the prices for markets, resolved escalations on process and evaluated the root cause of the missing price for SKUs
- Develop and implement Customer master data governance policies and procedures
- Lead the standardization of Customer Master Data Management processes identifying
- Gained exposure in Material Management and ERP solution (SAP, MM Module, MDG and JD Edwards)
- Felicitated with the Best Performance Award & recognized as the Best Trainer and Mentor
- Resolved data issues and provided recommendations for resolution to ensure optimal performance
- Performed complex reporting analytics & sophisticated ad-hoc or ongoing custom analysis against products internally as per company set standards
- Analyzed source data based on defined scenarios, using cases to determine/ verify existence and administering usability of the desired attributes
- Used PowerPoint, Excel, SQL Basic Scripts and VBA Macros
Process Developer - Affiliated Computer Services (Xerox)
(2009-06 - 2011-04)
- Steered efforts in implementing process and technology training for staff so as to achieve goals, maintain proficiency and compliance
- Evaluated patient billing and revenue collection systems to design and implement revenue cycle improvements
- Managed end-to-end solutions starting from benefit investigation to payment for different teams with HCS
- Administered US Healthcare Services-PASC Revenue Cycle Managed Services
- Monitored patient collections and followed up with payer companies, inventory data such as Aged Claims Report
- Managed team escalations for better client satisfaction
Claims Processing Executive - Hinduja Global Solutions
(2006-10 - 2008-11)
- Felicitated with the Best Performance Award for highest production with 100% quality for the month of Feb and May in 2007
