Deputy Manager Customer Service Operations
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Expertise in managing customer service issues in a timely manner and to create effective CS procedures, policies, and standards
Front-led the development, continuous improvement, delivery of customer service and the strategic development of operational requirements, process and technology, to deliver key service outcomes for customers in either a B2B or B2C environment
Developed & implemented client service strategies that will increase sales while providing a positive experience for all clients
Proven track record of resolving and reducing customer complaints and meeting customer service level agreements
Excellent planning and organizational skills result in the optimum functioning of the department and the consistent achievement of customer service standards
Proficient in managing & leading teams for successful process operations & experience of developing procedures, service standards for business excellence.
Deputy Manager seeking role in Client Service Management,TAT Management,OLA management,SLA Management,Cost Control,Revenue Growth,Process Management,Operations Management,Service Quality Improvement,Complaint Resolution,Escalation Management.
bachelor of science in Information Technologies
