Phomolo Mohloba

Dedicated and versatile professional with extensive experience in customer service, administration, and logistics. Proven ability to handle customer calls, resolve issues efficiently, and provide exceptional support in fast-paced environments. Skilled in managing documentation,

coordinating logistics operations, and maintaining accurate records. Proficient in Microsoft Office Suite, CRM software, and telephony systems,

with strong problem-solving and organizational skills. Adaptable team player fluent in multiple languages, committed to delivering high-quality service and contributing to operational success.

LOGISTICS ADMINISTRATIVE CLERK

BMG | Johannesburg, Gauteng

OCTOBER 2023 – PRESENT

As a Logistics Administrative Clerk at BMG, I managed logistics documentation and coordinated shipment schedules to ensure timely delivery. I maintained accurate inventory and shipment records using MS Excel and internal systems, facilitated communication between the warehouse,

suppliers, and sales teams, and assisted with order processing and tracking. My support of the logistics team through various administrative tasks contributed to efficient supply chain operations and improved customer satisfaction.

CALL CENTRE AGENT

BMG| Johannesburg, Gauteng

OCT 2022 – 2OCT 2023

As a Call Centre Agent at BMG, I managed customer calls,

resolved inquiries and complaints, and provided product information. I used CRM software to maintain records and worked with other teams to ensure customer satisfaction,

applying strong communication and problem-solving skills. I consistently met performance targets and contributed to improving customer experience. Additionally, I adapted quickly to new processes and technologies to support team goals effectively.

FILING CLERK

BMG| Johannesburg, Gauteng

JUN 2021 – OCT 2022

As a Filing Clerk at BMG, I was responsible for organizing, managing, and maintaining accurate physical and electronic filing systems. I ensured all documents were properly categorized and easily accessible, supported administrative tasks, and assisted various departments with record-keeping needs. This role required strong attention to detail, organizational skills, and the ability to handle confidential information efficiently.

PICKER

CLICKS DC| Johannesburg, Gauteng

SEP 2020 – MAY 2021

I was responsible for accurately selecting and scanning products to fulfill customer orders in a fast-paced warehouse environment. I worked as part of a team to meet daily productivity targets, ensuring efficient handling of a wide range of items including cosmetics, household goods, and health products. The role required attention to detail,

effective use of scanning technology, and adherence to safety and quality standards to support smooth warehouse operations

DEBT COLLECTOR

Gauteng VVM| Johannesburg, Gauteng

SEP 2017 – JAN 2019

As a Debt Collector at VVM, I contacted customers with overdue accounts to negotiate payments and resolve inquiries. I maintained accurate records,

followed up on payments, and developed strong communication and negotiation skills in a fast-paced, target-driven environment. The role required patience and persistence to manage difficult conversations and support customers in meeting their financial obligations

2017

N6 LEGAL SECRETARY

Tshwane North College

• Relevant coursework: Legal practice & Information processing (Computer practice)

GRADE 12

2012

Tetelo Secondary School

• Relevant coursework: Physical science, Mathematics, Life science, and Geography