Phulamu Sherpa

Motivated and detail-oriented MBA student specialising in Finance and Business Analytics, with a strong foundation in finance, accounting, and marketing. Possessing basic knowledge of corporate finance concepts such as Net Present Value (NPV), financial analysis, and data interpretation. Skilled in understanding business problems and applying analytical thinking to support decision-making.

I am eager to begin a professional career where I can apply my academic knowledge, enhance my practical skills, and contribute effectively to organisational growth.

Customer Care Associate - British Telecommunication E-Serv India Pvt Ltd.

• Kolkata, India

(2023-07 - 2023-10)

Billing (Voice)

• Handled diverse customer queries, analysing patterns in service requests to provide data-driven feedback for process improvement
• Utilised CRM tools to track and manage customer interactions, ensuring accuracy and delivering actionable insights for business teams.

MBA - Finance and Business Analytics - IIBS (Bengaluru City University)

Bachelor's in business administration - Business Administration - Salesian College