Pinkee Sharma

MCA graduate with hands-on experience in Python, JavaScript, SQL, React, Node.js, Express.js, MySQL, Git, and Linux. Built full-stack and backend applications with REST APIs, database integration, authentication, and CRUD workflows.

Customer Support Associate, L2 Voice Process - Tech Mahindra

(2022-06 - 2023-05)

• Resolved customer queries and service-related issues through an L2 voice support process in a high-volume environment.
• Used CRM systems to manage customer information, service requests, and issue resolution.
• Followed defined order-to-delivery (OD) and CRM operational procedures to ensure consistent service quality.
• Collaborated with internal teams to resolve escalated customer issues and maintain process compliance.

MCA - Computer Science - ITM University, Gwalior (2026-06)

B.Sc. - Computer Science & Technology - Jiwaji University, Gwalior