Pinki Borkar

Guest Services Professional with 12+ years of experience in luxury hotels and international cruise lines. Expertise in guest relations, front office operations, passenger billing, and conflict resolution. Proven ability to deliver high-quality customer service in fast-paced, multicultural environments. Strong track record of improving guest satisfaction and managing high-volume operations.

Event & Group Coordinator - Chitra Event - India

(2025-09)

• Coordinated event planning, timelines, and execution
• Managed budgets and resource allocation
• Collaborated with vendors and clients to meet project goals
• Monitored project progress and ensured deadlines were met
• Reviewed contracts and maintained project documentation
• Collected and analyzed client feedback

Guest Service Associate - Margaritaville at Sea Cruise - USA

(2024-10 - 2025-03)

• Managed front desk operations and guest inquiries
• Processed embarkation documentation and registrations
• Handled billing, payments, and account settlements
• Supported pursers with check-in and check-out
• Maintained lost & found records
• Performed night audit duties

Guest Relation Manager - Novotel Hotels & Resorts - India

(2023-08 - 2024-05)

• Managed daily hotel operations as Manager on Duty
• Resolved guest complaints to ensure satisfaction
• Coordinated with departments for smooth operations
• Supervised lobby and guest flow management

Guest Services Associate - Disney Wish Cruise Line - USA

(2022-05 - 2022-12)

• Delivered high-quality service at reception desk
• Managed guest accounts, billing, and transactions
• Issued cabin keys and handled replacements
• Maintained guest records and service logs

Guest Services Associate - Cordelia Cruise (Apollo Group) - Singapore

(2021-09 - 2021-11)

• Assisted passengers with check-in and documentation
• Managed billing, deposits, and cash transactions
• Responded to guest queries and service requests
• Maintained security and front desk operations

Hotel Manager - Lotus Inn Hotel (OYO) - India

(2018-11 - 2019-03)

• Managed hotel operations and staff
• Supervised front office and housekeeping teams
• Resolved guest complaints and improved satisfaction
• Ensured compliance with operational standards
• Supported revenue growth through service improvements

HSSC - Smt. Chandrabhaga Tukoba Naik Higher Secondary School

SSC - Guardian Angel High School