Desktop support engineer at Nexus computer pvt Ltd (2024-10 – Present)
Working at Rashtriya Chemicals & Fertilizers Limited (A Govt. Of India Undertaking)
- Installed, configured, and maintained Windows XP/7/8/10/11 operating systems
- Provided desktop, laptop, printer, and network troubleshooting support
- Managed Active Directory users, DHCP, DNS, and basic server administration
- Configured Outlook emails, digital signatures, and remote desktop support
- Troubleshot LAN/WAN connectivity and IP configuration issues
- Installed and maintained biometric devices and network printers
- Resolved hardware/software faults including blue screen and boot issues
- Supported Microsoft Office applications and end-user systems
- Performed BIOS configuration and system upgrades
- Handled ticketing tools manage engine and user support requests within SLA
- Configured Forti-client vpn
Desktop Support Engineer at Minitek System India Pvt Ltd (2023-10 – 2024-10)
Worked at Rashtriya Chemicals & Fertilizers Limited (A Govt. Of India Undertaking)
Desktop support Engineer(L1) at Global infotech (2023-05 – 2023-09)
- Maintained comprehensive IT asset inventories and managed the lifecycle of hardware, including the replacement of critical laptop components such as RAM, SSD, batteries and touchpad
- Network & Peripheral Troubleshooting Resolved complex connectivity issues by troubleshooting local network configurations, resolving printer access point failures, and ensuring seamless hardware integration
- Managed high-volume technical support requests using industry standard isolve ticketing systems ensuring issues were resolved within established Service Level Agreements (SLA)
- Expertly managed Microsoft Outlook environments, including configuring complex user rules, automated filtering, and folder organization to optimize workflow by creating and maintaining PST files for email archiving, backup
Desktop support Engineer(L1) at Inspirisys solution Pvt (2021-03 – 2022-01)
- Windows 7, 8, 10, and 11 installation and configuration
- Installation and configuration of Mantra Morphos Device
- Desktop and laptop troubleshooting and maintenance
- Dot Matrix printer installation and troubleshooting
- Laser printer configuration, driver installation, and network setup
- Printer sharing and issue resolution
- Installation and configuration of Microsoft Office 365
- Application troubleshooting and end user support
- Configuration and troubleshooting of Microsoft Outlook
- Setup and support for Microsoft Teams
- Folder sharing and permission management
- Network printer setup and troubleshooting
- Remote desktop support and end-user assistance
- Hardware and software issue diagnosis and resolution
- System performance optimization
Computer operator at Prince computer (2020-07 – 2021-03)
- Document Processing: Proficient in navigating Government of India portals for PAN, Aadhaar (Download/Edits), Passport, and Ration Card applications
- Certificate Filing: Experienced in filing applications for Domicile and Caste certificates via state-specific eDistrict platforms (e.g., Rajasthan e-Mitra)
