HR Consultant with expertise in SAP SuccessFactors PMGM module and core HR operations
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HR Consultant with expertise in SAP SuccessFactors PMGM module and core HR operations, specializing in Continuous Performance Management, Goal Management, Rating Calibration, and Performance Reviews. Skilled in configuring PMGM components such as templates, performance forms, rating scales, and goal plans, while also proficient in Employee Data Management and managing the Hire-to-Retire lifecycle to ensure accuracy and compliance. Adept at leveraging Enate and ServiceNow for ticket management, reporting, and dashboard creation to deliver data-driven insights and process optimization.
Demonstrated ability to conduct quality audits and collaborate with cross-functional teams to provide seamless operational support.
Senior Associate at Deloitte Management Service India Pvt Ltd (2024-06 – Present)
Provide functional support in SAP SuccessFactors PMGM module, specializing in Continuous Performance Management, Goal Management, Rating Calibration, and Performance Reviews. Skilled in configuring PMGM components, including templates, performance forms, rating scales, and goal plans. Experienced in setting up Goal Management features such as goal cascading, weight allocation, and status reporting to ensure alignment and transparency across the organization.
Additionally handled PMO support functions, including ticket management with distribution across modules, coordination with teams for status updates, ServiceNow reporting, and dashboard creation for data visualization. Conducted ticket quality audits to ensure compliance and accuracy, enabling efficient issue resolution and process improvement.
Process Associate at Capgemini Technology Service India Ltd (2022-11 – 2024-05)
Provided end-to-end support for SAP SuccessFactors Goal Management and Performance Review processes, assisting users with goal creation, alignment, updates, and resolving issues related to visibility, progress tracking, and synchronization. Guided multi-step reviews including self-assessments, manager reviews, peer feedback, and 360 evaluations, troubleshooting navigation, data validation, attachments, and notifications. Supported rating input and calibration sessions by verifying scales, analyzing distributions, resolving workflow issues, and ensuring accurate system reflection.
Escalated complex issues to SAP SuccessFactors support or internal teams with detailed logs and incident reports.
HR Intern at Zodiac Express Pvt Ltd (2022-07 – 2022-08)
Assisted with various human resources tasks, supporting the HR department's daily operations. Worked on job postings, screening resumes, scheduling interviews, and supporting new employee onboarding. Maintaining and updating employee files.
MBA – Maulana Abul Kalam Azad University of Technology (2021-01 – 2023-01)
BBA – Desbandhu Mahavidyalaya, Kazi Nazrul University (2018-01 – 2021-01)
